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Maintenance for ASRSResolved


Began: 2019-12-16 12:56 PM Resolved: 2020-01-07 12:00 AM
Created On:2019-12-16 12:56 PM
Last Updated: 2019-12-16 12:56 PM
[2019-12-16 12:56 PM]-Mary Morgan

The Steelcase Library AS/RS is down for maintenance until January 7, 2020. The Mary Idema Pew Library AS/RS is fully operational during this time.

Minor Issue for HomepageUnresolved


Began: 2019-12-12 1:50 PM
Created On:2019-12-12 1:50 PM
Last Updated: 2019-12-12 1:50 PM
[2019-12-12 1:50 PM]-Matthew Reidsma

The LibCal hours API is for some reason sending duplicate results for the Custom Text field in the hours module, which means that the hours are currently sowing that we are "Open until midnight Open until midnight." I have a ticket open with Springshare, and they have confirmed the issue. They are looking into it Unlikely to be resolved before tomorrow, when the custom text stops showing and the problem essentially fixes itself until next Exam Cram. :)

Minor Issue for DatabasesResolved


Began: 2019-10-28 12:48 PM Resolved: 2019-11-04 11:42 AM
Created On:2019-10-28 12:48 PM
Last Updated: 2019-11-04 11:42 AM
[2019-10-28 12:48 PM]-Marcia Lee

Attention Safari users - O'Reilly support has indicated that due to the ongoing Kincade Fire in Northern California they are experiencing power outages that will impact online access to the Safari platform, nationwide. Certain features available for Safari ebooks and the general www.oreilly.com website will not be accessible. If issues are experienced, content can be accessed directly (after log in) through www.learning.oreilly.com. This post will be updated as information is received from O' Reilly.

[2019-11-04 11:42 AM]-Marcia Lee

Safari appears to be back up and running as normal. Please report any ongoing access issues or concerns to erms@gvsu.edu.

Update for Databases


Created On: 2019-10-15 9:44 AM
By: Marcia Lee

It was recently discovered that Kanopy films are not compatible with certain iterations of Google Chrome and Mozilla Firefox without additional plugins. For students and faculty viewing Kanopy films in GVSU computer labs, it is recommended that Microsoft Edge or Internet Explorer are used as the browsers to stream. Our team is working with Kanopy on these access limitations and hoping these issues are resolved soon.

Update for Catalog


Created On: 2019-09-09 2:26 PM
By: Sara Simon

September Serial Solutions MARC Records 09/09/2019: We added 1124 new serial solutions journal Marc records today. We now have 98,909 total in our collection. ​

Update for Catalog


Created On: 2019-08-28 12:01 PM
By: Marcia Lee

We added 5,649 JSTOR Open Access e-book MARC records today.

Minor Issue for DatabasesResolved


Began: 2019-08-05 10:18 AM Resolved: 2019-08-05 1:47 PM
Created On:2019-08-05 10:18 AM
Last Updated: 2019-08-05 1:47 PM
[2019-08-05 10:18 AM]-Marcia Lee

Access issues with ICE Videos Library - per an email from ICE Videos' support team: "The streaming platform host used by ICE Videos is experiencing technical difficulties due to an issue with the SSL certificate. Our technical support team is aware of this error and working closely with our host to resolve the problem. We do not expect this to last long. Users may see an error like the following when you try to view ICE Videos: This site is not secure. If you have the option in your browser to continue to the site, such as "Accept and Continue" or "Go on to the webpage", you will be able to view videos as usual while we work to resolve the error message. We will let you know as soon as function returns to normal."

We will update this post as we receive information from the vendor.

[2019-08-05 1:47 PM]-Marcia Lee

This issue has been resolved.

Update for Homepage


Created On: 2019-07-16 4:27 PM
By: Marcia Lee

We added 2,182 SAGE Research Methods Case MARC records, 1,370 SAGE Research Method Video MARC records, and 968 SAGE Research Methods Reference MARC records today.

Update for Catalog


Created On: 2019-07-16 4:26 PM
By: Marcia Lee

We added 3,071 SAGE Business Case MARC records and 3,528 SAGE Video MARC records on 7/11/2019.

Update for Catalog


Created On: 2019-06-14 4:26 PM
By: Katie Motush

We added 10 new Docuseek MARC records today.

Update for Catalog


Created On: 2019-06-14 9:41 AM
By: Katie Motush

We added 1 new Oxford Reference MARC record today.

Update for Catalog


Created On: 2019-06-13 4:26 PM
By: Katie Motush

We added 11 new Credo MARC records today.

Update for Catalog


Created On: 2019-06-13 3:07 PM
By: Katie Motush

We added 900 new Academic Video Online MARC records today.

Update for Catalog


Created On: 2019-06-13 2:36 PM
By: Marcia Lee

Today we added 122 NBER MARC records.

Outage for SummonResolved


Began: 2019-06-05 4:13 PM Resolved: 2019-06-05 4:20 PM
Created On:2019-06-05 4:13 PM
Last Updated: 2019-06-05 4:20 PM
[2019-06-05 4:13 PM]-Matthew Reidsma

The Library Search (Summon) has been down for the past 10 minutes. Ex Libris is working to restore service!

[2019-06-05 4:20 PM]-Matthew Reidsma

Summon appears to be returning results again.

Update for Catalog


Created On: 2019-05-20 3:20 PM
By: Marcia Lee

We added 1,600 Springer e-book MARC records today.

Update for Homepage


Created On: 2019-05-20 1:06 PM
By: Marcia Lee

We added 14 Credo Reference MARC records today.

Update for Catalog


Created On: 2019-05-20 1:00 PM
By: Marcia Lee

We added 964 Academic Video Online MARC records today.

Update for Catalog


Created On: 2019-05-09 4:18 PM
By: Sara Simon

May Serial Solutions MARC Records 05/09/2019: We added 1228 new serial solutions journal Marc records today. We now have 95,714 total in our collection. ​

Outage for DatabasesResolved


Began: 2019-05-06 2:23 PM Resolved: 2019-05-07 9:00 AM
Created On:2019-05-06 2:23 PM
Last Updated: 2019-05-07 9:00 AM
[2019-05-06 2:23 PM]-Marcia Lee

Wolters Kluwer Health Technical Support team is currently working to resolve access issues to their e-resources. OVID e-journals are impacted by this platform outage. We will update this status as we receive information from Wolters Kluwer support.

[2019-05-07 9:00 AM]-Marcia Lee

Access to OVID has been restored.

Update for Catalog


Created On: 2019-04-18 10:18 AM
By: Marcia Lee

We added 8 Oxford Reference Library MARC records today.

Update for Catalog


Created On: 2019-04-18 10:09 AM
By: Marcia Lee

We added 10 Credo Reference MARC records today.

Update for Catalog


Created On: 2019-04-18 10:05 AM
By: Marcia Lee

We added 499 and removed 2 Academic Video Online Premium collection MARC records today.

Update for Catalog


Created On: 2019-04-17 2:05 PM
By: Marcia Lee

We added 209 Film on Demand MARC records today.

Update for Catalog


Created On: 2019-04-16 4:01 PM
By: Sara Simon

April Serial Solutions MARC Records 04/16/2019: We added 2679 + (22688 MARCH) new serial solutions journal Marc records today. We now have 11,3398 total in our collection. ​

Maintenance for DatabasesResolved


Began: 2019-04-20 12:00 AM Resolved: 2019-04-21 12:00 AM
Created On:2019-03-22 9:17 AM
Last Updated: 2019-03-22 9:17 AM
[2019-04-20 12:00 AM]-Sara Simon

Scheduled ProQuest eBook Downtime Notification This maintenance will take place Saturday, April 20 from 12:00pm to 2:00pm EDT. Ebooks will not be available during this time.

Update for Catalog


Created On: 2019-03-14 4:32 PM
By: Marcia Lee

We added 308 and deleted 5 Safari MARC records today.

Update for Catalog


Created On: 2019-03-14 4:07 PM
By: Marcia Lee

We added 6 Credo Reference MARC records today.

Update for Catalog


Created On: 2019-03-14 4:07 PM
By: Marcia Lee

We added 651 Academic Video Online MARC records today.

Minor Issue for Subject & Course GuidesResolved


Began: 2019-03-08 9:54 AM Resolved: 2019-03-08 11:01 AM
Created On:2019-03-08 9:54 AM
Last Updated: 2019-03-08 11:01 AM
[2019-03-08 9:54 AM]-Matthew Reidsma

Cannot add a file or document to a guide. It appears that Springshare has opted to use custom JavaScript to load files rather than using code HTML functionality. The JavaScript function throws an "empty string" error when calling a jQuery function. I've submitted a ticket.

[2019-03-08 11:01 AM]-Matthew Reidsma

One of the Web Team's styles for the template was conflicting with Springshare's code to make the file input appear off the screen. I added the following CSS rule and that solved the issue: #file_upload { width: auto !important; max-width: none !important; }

Outage for DatabasesResolved


Began: 2019-02-18 1:50 PM Resolved: 2019-02-20 2:34 PM
Created On:2019-02-18 1:50 PM
Last Updated: 2019-02-20 2:34 PM
[2019-02-18 1:50 PM]-Marcia Lee

ProQuest Sanborn Maps database is currently experiencing issues with platform functionality. ProQuest's Development Team is working on fixing these issues, but do not have an ETA for resolution. We will update this posting as we receive information from ProQuest.

[2019-02-20 2:34 PM]-Marcia Lee

ProQuest has confirmed that issues have been resolved, the Sanborn Maps database is back up and working as it should.

Update for Catalog


Created On: 2019-02-14 3:59 PM
By: Sara Simon

February Serial Solutions MARC Records 02/14/2019: We added 1033 new serial solutions journal Marc records today. We now have 91,057, total in our collection. ​

Update for Homepage


Created On: 2019-02-11 5:15 PM
By: Sara Simon

Safari Technical eBooks has updated their platform. Users are now required to login with their GVSU email. This resource is not proxied due to set up requirements. Patrons may access the app using the email account they create. The old Safari will be unavailable starting Feb 14th. Please address questions with the information above.

Maintenance for DatabasesResolved


Began: 2019-02-08 12:00 AM Resolved: 2019-02-09 12:00 AM
Created On:2019-02-06 2:01 PM
Last Updated: 2019-02-06 2:01 PM
[2019-02-08 12:00 AM]-Patrick Roth

ProQuest will be doing some scheduled maintenance starting at 5:00pm on Friday, February 8. The downtime is expected to last approximately 24 hours. During this time some of the ProQuest public facing systems will be down. This includes the E-Journals page, 360 Link (link resolver), and Ulrich's. If a user attempts to access these systems or they try to access an article in a ProQuest database from another databases using the yellow GetIt@GVSU button they may get the following error message:

Service Temporarily Unavailable Due to Scheduled Maintenance We're sorry, but this service is temporarily unavailable while we perform scheduled maintenance. Please check back shortly. Do not contact your network administrator: they are aware maintenance is being performed.

Many staff systems will also be down at this time, including Intota, 360 Resource Manager, and Client Center. If you have any questions about this please let me know.

Maintenance for SummonResolved


Began: 2019-02-08 12:00 AM Resolved: 2019-02-09 12:00 AM
Created On:2019-02-06 2:00 PM
Last Updated: 2019-02-06 2:00 PM
[2019-02-08 12:00 AM]-Patrick Roth

ProQuest will be doing some scheduled maintenance starting at 5:00pm on Friday, February 8. The downtime is expected to last approximately 24 hours. During this time some of the ProQuest public facing systems will be down. This includes the E-Journals page, 360 Link (link resolver), and Ulrich's. If a user attempts to access these systems or they try to access an article in a ProQuest database from another databases using the yellow GetIt@GVSU button they may get the following error message:

Service Temporarily Unavailable Due to Scheduled Maintenance We're sorry, but this service is temporarily unavailable while we perform scheduled maintenance. Please check back shortly. Do not contact your network administrator: they are aware maintenance is being performed.

Many staff systems will also be down at this time, including Intota, 360 Resource Manager, and Client Center. If you have any questions about this please let me know.

Update for Catalog


Created On: 2019-02-04 2:59 PM
By: Marcia Lee

We added 263 and removed 681 Films on Demand MARC records today.

Update for Catalog


Created On: 2019-02-04 2:15 PM
By: Marcia Lee

We added 1 and removed 640 Ebook Central MARC records today.

Update for Catalog


Created On: 2019-01-24 2:27 PM
By: Marcia Lee

We added 1,701 Naxos Music Library, 688 Naxos Jazz, and 628 Naxos World MARC records today.

Outage for DatabasesResolved


Began: 2019-01-23 2:28 PM Resolved: 2019-01-24 1:57 PM
Created On:2019-01-23 2:28 PM
Last Updated: 2019-01-24 1:57 PM
[2019-01-23 2:28 PM]-Marcia Lee

Anatomy.TV is currently experiencing access issues, the Primal Pictures IT team is currently working to resolve these problems. Until they are resolved GVSU users will be unable to access content. We will update this posting as we receive communication from Primal Pictures.

[2019-01-24 1:57 PM]-Marcia Lee

The access issues have been resolved for Anatomy.TV.

Update for Catalog


Created On: 2019-01-24 9:39 AM
By: Marcia Lee

We added 4 Cambridge Histories MARC records today.

Update for Catalog


Created On: 2019-01-24 9:35 AM
By: Marcia Lee

We added 9 AccessPhysiotherapy MARC records today.

Update for Catalog


Created On: 2019-01-24 9:17 AM
By: Marcia Lee

We added 23 and removed 1 Credo Reference MARC record today.

Update for Catalog


Created On: 2019-01-24 9:00 AM
By: Marcia Lee

We added 627 Academic Video Online: Premium MARC records today.

Update for Catalog


Created On: 2019-01-23 2:12 PM
By: Marcia Lee

We removed 6 and added 5,671 Springer e-book MARC records today.