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Minor Issue for DatabasesResolved


Began: 2019-08-05 10:18 AM Resolved: 2019-08-05 1:47 PM
Created On:2019-08-05 10:18 AM
Last Updated: 2019-08-05 1:47 PM
[2019-08-05 10:18 AM]-Marcia Lee

Access issues with ICE Videos Library - per an email from ICE Videos' support team: "The streaming platform host used by ICE Videos is experiencing technical difficulties due to an issue with the SSL certificate. Our technical support team is aware of this error and working closely with our host to resolve the problem. We do not expect this to last long. Users may see an error like the following when you try to view ICE Videos: This site is not secure. If you have the option in your browser to continue to the site, such as "Accept and Continue" or "Go on to the webpage", you will be able to view videos as usual while we work to resolve the error message. We will let you know as soon as function returns to normal."

We will update this post as we receive information from the vendor.

[2019-08-05 1:47 PM]-Marcia Lee

This issue has been resolved.

Update for Homepage


Created On: 2019-07-16 4:27 PM
By: Marcia Lee

We added 2,182 SAGE Research Methods Case MARC records, 1,370 SAGE Research Method Video MARC records, and 968 SAGE Research Methods Reference MARC records today.

Update for Catalog


Created On: 2019-07-16 4:26 PM
By: Marcia Lee

We added 3,071 SAGE Business Case MARC records and 3,528 SAGE Video MARC records on 7/11/2019.

Update for Catalog


Created On: 2019-06-14 4:26 PM
By: Katie Motush

We added 10 new Docuseek MARC records today.

Update for Catalog


Created On: 2019-06-14 9:41 AM
By: Katie Motush

We added 1 new Oxford Reference MARC record today.

Update for Catalog


Created On: 2019-06-13 4:26 PM
By: Katie Motush

We added 11 new Credo MARC records today.

Update for Catalog


Created On: 2019-06-13 3:07 PM
By: Katie Motush

We added 900 new Academic Video Online MARC records today.

Update for Catalog


Created On: 2019-06-13 2:36 PM
By: Marcia Lee

Today we added 122 NBER MARC records.

Outage for SummonResolved


Began: 2019-06-05 4:13 PM Resolved: 2019-06-05 4:20 PM
Created On:2019-06-05 4:13 PM
Last Updated: 2019-06-05 4:20 PM
[2019-06-05 4:13 PM]-Matthew Reidsma

The Library Search (Summon) has been down for the past 10 minutes. Ex Libris is working to restore service!

[2019-06-05 4:20 PM]-Matthew Reidsma

Summon appears to be returning results again.

Update for Catalog


Created On: 2019-05-20 3:20 PM
By: Marcia Lee

We added 1,600 Springer e-book MARC records today.

Update for Homepage


Created On: 2019-05-20 1:06 PM
By: Marcia Lee

We added 14 Credo Reference MARC records today.

Update for Catalog


Created On: 2019-05-20 1:00 PM
By: Marcia Lee

We added 964 Academic Video Online MARC records today.

Update for Catalog


Created On: 2019-05-09 4:18 PM
By: Sara Simon

May Serial Solutions MARC Records 05/09/2019: We added 1228 new serial solutions journal Marc records today. We now have 95,714 total in our collection. ​

Outage for DatabasesResolved


Began: 2019-05-06 2:23 PM Resolved: 2019-05-07 9:00 AM
Created On:2019-05-06 2:23 PM
Last Updated: 2019-05-07 9:00 AM
[2019-05-06 2:23 PM]-Marcia Lee

Wolters Kluwer Health Technical Support team is currently working to resolve access issues to their e-resources. OVID e-journals are impacted by this platform outage. We will update this status as we receive information from Wolters Kluwer support.

[2019-05-07 9:00 AM]-Marcia Lee

Access to OVID has been restored.

Update for Catalog


Created On: 2019-04-18 10:18 AM
By: Marcia Lee

We added 8 Oxford Reference Library MARC records today.

Update for Catalog


Created On: 2019-04-18 10:09 AM
By: Marcia Lee

We added 10 Credo Reference MARC records today.

Update for Catalog


Created On: 2019-04-18 10:05 AM
By: Marcia Lee

We added 499 and removed 2 Academic Video Online Premium collection MARC records today.

Update for Catalog


Created On: 2019-04-17 2:05 PM
By: Marcia Lee

We added 209 Film on Demand MARC records today.

Update for Catalog


Created On: 2019-04-16 4:01 PM
By: Sara Simon

April Serial Solutions MARC Records 04/16/2019: We added 2679 + (22688 MARCH) new serial solutions journal Marc records today. We now have 11,3398 total in our collection. ​

Maintenance for DatabasesResolved


Began: 2019-04-20 12:00 AM Resolved: 2019-04-21 12:00 AM
Created On:2019-03-22 9:17 AM
Last Updated: 2019-03-22 9:17 AM
[2019-04-20 12:00 AM]-Sara Simon

Scheduled ProQuest eBook Downtime Notification This maintenance will take place Saturday, April 20 from 12:00pm to 2:00pm EDT. Ebooks will not be available during this time.

Update for Catalog


Created On: 2019-03-14 4:32 PM
By: Marcia Lee

We added 308 and deleted 5 Safari MARC records today.

Update for Catalog


Created On: 2019-03-14 4:07 PM
By: Marcia Lee

We added 6 Credo Reference MARC records today.

Update for Catalog


Created On: 2019-03-14 4:07 PM
By: Marcia Lee

We added 651 Academic Video Online MARC records today.

Minor Issue for Subject & Course GuidesResolved


Began: 2019-03-08 9:54 AM Resolved: 2019-03-08 11:01 AM
Created On:2019-03-08 9:54 AM
Last Updated: 2019-03-08 11:01 AM
[2019-03-08 9:54 AM]-Matthew Reidsma

Cannot add a file or document to a guide. It appears that Springshare has opted to use custom JavaScript to load files rather than using code HTML functionality. The JavaScript function throws an "empty string" error when calling a jQuery function. I've submitted a ticket.

[2019-03-08 11:01 AM]-Matthew Reidsma

One of the Web Team's styles for the template was conflicting with Springshare's code to make the file input appear off the screen. I added the following CSS rule and that solved the issue: #file_upload { width: auto !important; max-width: none !important; }

Outage for DatabasesResolved


Began: 2019-02-18 1:50 PM Resolved: 2019-02-20 2:34 PM
Created On:2019-02-18 1:50 PM
Last Updated: 2019-02-20 2:34 PM
[2019-02-18 1:50 PM]-Marcia Lee

ProQuest Sanborn Maps database is currently experiencing issues with platform functionality. ProQuest's Development Team is working on fixing these issues, but do not have an ETA for resolution. We will update this posting as we receive information from ProQuest.

[2019-02-20 2:34 PM]-Marcia Lee

ProQuest has confirmed that issues have been resolved, the Sanborn Maps database is back up and working as it should.

Update for Catalog


Created On: 2019-02-14 3:59 PM
By: Sara Simon

February Serial Solutions MARC Records 02/14/2019: We added 1033 new serial solutions journal Marc records today. We now have 91,057, total in our collection. ​

Update for Homepage


Created On: 2019-02-11 5:15 PM
By: Sara Simon

Safari Technical eBooks has updated their platform. Users are now required to login with their GVSU email. This resource is not proxied due to set up requirements. Patrons may access the app using the email account they create. The old Safari will be unavailable starting Feb 14th. Please address questions with the information above.

Maintenance for DatabasesResolved


Began: 2019-02-08 12:00 AM Resolved: 2019-02-09 12:00 AM
Created On:2019-02-06 2:01 PM
Last Updated: 2019-02-06 2:01 PM
[2019-02-08 12:00 AM]-Patrick Roth

ProQuest will be doing some scheduled maintenance starting at 5:00pm on Friday, February 8. The downtime is expected to last approximately 24 hours. During this time some of the ProQuest public facing systems will be down. This includes the E-Journals page, 360 Link (link resolver), and Ulrich's. If a user attempts to access these systems or they try to access an article in a ProQuest database from another databases using the yellow GetIt@GVSU button they may get the following error message:

Service Temporarily Unavailable Due to Scheduled Maintenance We're sorry, but this service is temporarily unavailable while we perform scheduled maintenance. Please check back shortly. Do not contact your network administrator: they are aware maintenance is being performed.

Many staff systems will also be down at this time, including Intota, 360 Resource Manager, and Client Center. If you have any questions about this please let me know.

Maintenance for SummonResolved


Began: 2019-02-08 12:00 AM Resolved: 2019-02-09 12:00 AM
Created On:2019-02-06 2:00 PM
Last Updated: 2019-02-06 2:00 PM
[2019-02-08 12:00 AM]-Patrick Roth

ProQuest will be doing some scheduled maintenance starting at 5:00pm on Friday, February 8. The downtime is expected to last approximately 24 hours. During this time some of the ProQuest public facing systems will be down. This includes the E-Journals page, 360 Link (link resolver), and Ulrich's. If a user attempts to access these systems or they try to access an article in a ProQuest database from another databases using the yellow GetIt@GVSU button they may get the following error message:

Service Temporarily Unavailable Due to Scheduled Maintenance We're sorry, but this service is temporarily unavailable while we perform scheduled maintenance. Please check back shortly. Do not contact your network administrator: they are aware maintenance is being performed.

Many staff systems will also be down at this time, including Intota, 360 Resource Manager, and Client Center. If you have any questions about this please let me know.

Update for Catalog


Created On: 2019-02-04 2:59 PM
By: Marcia Lee

We added 263 and removed 681 Films on Demand MARC records today.

Update for Catalog


Created On: 2019-02-04 2:15 PM
By: Marcia Lee

We added 1 and removed 640 Ebook Central MARC records today.

Update for Catalog


Created On: 2019-01-24 2:27 PM
By: Marcia Lee

We added 1,701 Naxos Music Library, 688 Naxos Jazz, and 628 Naxos World MARC records today.

Outage for DatabasesResolved


Began: 2019-01-23 2:28 PM Resolved: 2019-01-24 1:57 PM
Created On:2019-01-23 2:28 PM
Last Updated: 2019-01-24 1:57 PM
[2019-01-23 2:28 PM]-Marcia Lee

Anatomy.TV is currently experiencing access issues, the Primal Pictures IT team is currently working to resolve these problems. Until they are resolved GVSU users will be unable to access content. We will update this posting as we receive communication from Primal Pictures.

[2019-01-24 1:57 PM]-Marcia Lee

The access issues have been resolved for Anatomy.TV.

Update for Catalog


Created On: 2019-01-24 9:39 AM
By: Marcia Lee

We added 4 Cambridge Histories MARC records today.

Update for Catalog


Created On: 2019-01-24 9:35 AM
By: Marcia Lee

We added 9 AccessPhysiotherapy MARC records today.

Update for Catalog


Created On: 2019-01-24 9:17 AM
By: Marcia Lee

We added 23 and removed 1 Credo Reference MARC record today.

Update for Catalog


Created On: 2019-01-24 9:00 AM
By: Marcia Lee

We added 627 Academic Video Online: Premium MARC records today.

Update for Catalog


Created On: 2019-01-23 2:12 PM
By: Marcia Lee

We removed 6 and added 5,671 Springer e-book MARC records today.

Outage for DatabasesResolved


Began: 2019-01-14 11:38 AM Resolved: 2019-01-14 4:36 PM
Created On:2019-01-14 11:38 AM
Last Updated: 2019-01-14 4:36 PM
[2019-01-14 11:38 AM]-Marcia Lee

Kantar Media has reported that the database, SRDS Media Planning Platform, is currently experiencing access issues and institutional users are improperly being asked to login. This issue includes GVSU's access to Caritas 360, as well. Kantar Media's IT and Products team is currently working on the issue and hope to have it resolved soon. We will update this post as we receive more information - thank you for your patience!

[2019-01-14 4:36 PM]-Marcia Lee

SRDS and Claritas 360 are back up and running properly.

Update for Catalog


Created On: 2019-01-10 1:43 PM
By: Marcia Lee

We added 193 Films on Demand MARC records today.

Update for Catalog


Created On: 2019-01-10 9:53 AM
By: Marcia Lee

We added 94 NBER MARC records today.

Update for Catalog


Created On: 2019-01-08 12:55 PM
By: Marcia Lee

We added 2,611 and removed 852 Ebook Central MARC records today.

Maintenance for DatabasesResolved


Began: 2019-01-19 7:00 PM Resolved: 2019-01-20 12:00 AM
Created On:2018-12-20 1:56 PM
Last Updated: 2018-12-20 1:56 PM
[2019-01-17 12:00 AM]-Sara Simon

On Sat Jan 19th (01/19 10p-8am 01/20), ProQuest will perform maintenance that will result in downtime for eBook Central ebooks and ProQuest databases. Please alert your faculty and students to this interruption in service.

Update for Databases


Created On: 2018-12-15 12:00 AM
By: Marcia Lee

As of December 15th, 2018 the GVSU Library's access to the streaming video service Kanopy has moved to a mediated format. For more information about this change please go to: https://www.gvsu.edu/library/update-on-kanopy-streaming-video-67.htm. Any questions about this can be directed to erms@gvsu.edu.

Update for Catalog


Created On: 2018-12-14 1:26 PM
By: Marcia Lee

We added 241 Safari e-book MARC records today.

Update for Catalog


Created On: 2018-12-13 8:18 PM
By: Sara Simon

Dec Serial Solutions MARC Records 12/13/2018: We added 157 new serial solutions journal Marc records today. We now have 90,136 total in our collection. ​

Update for Catalog


Created On: 2018-12-05 11:47 AM
By: Marcia Lee

We added 116 NBER MARC records today.

Update for Catalog


Created On: 2018-12-05 11:41 AM
By: Marcia Lee

We added 656 Films on Demand MARC records today.

Update for Catalog


Created On: 2018-11-12 2:17 PM
By: Marcia Lee

We added 6,192 Springer e-book MARC records today.

Update for Catalog


Created On: 2018-11-12 1:24 PM
By: Marcia Lee

We added 170 Safari e-book MARC records today.

Update for Catalog


Created On: 2018-11-12 1:10 PM
By: Marcia Lee

We added 90 NBER MARC records today.

Update for Catalog


Created On: 2018-11-12 12:49 PM
By: Marcia Lee

We added 6 Credo MARC records today.

Update for Catalog


Created On: 2018-11-12 12:43 PM
By: Marcia Lee

We added 590 Alexander Street Press, Academic Video Online: Premium MARC records today.

Update for Catalog


Created On: 2018-11-01 4:17 PM
By: Marcia Lee

We added 313 and removed 10 Naxos Music Library - Jazz MARC records today.

Update for Catalog


Created On: 2018-11-01 4:16 PM
By: Marcia Lee

We added 350 and removed 7 Naxos Music Library - World MARC records today.

Update for Catalog


Created On: 2018-11-01 4:16 PM
By: Marcia Lee

We added 2,321 and deleted 215 Naxos Music Library MARC records today.

Minor Issue for DatabasesResolved


Began: 2018-11-01 1:42 PM Resolved: 2018-11-01 3:03 PM
Created On:2018-11-01 1:42 PM
Last Updated: 2018-11-01 3:03 PM
[2018-11-01 1:42 PM]-Marcia Lee

EBSCO has sent notification that "intermittent authentication problems" have been reported for their platforms. Their notification states: "EBSCO Customer Support has received reports of an issue with customers receiving an error code 103 when attempting to log in to EBSCO. Our engineering teams are currently investigating the issue and we will update this page when more information is available. " We will update this posting as more information is received.

[2018-11-01 3:03 PM]-Marcia Lee

Incident resolved notification from EBSCO: "The issues customers reported with authentication to EBSCO products are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience."

Minor Issue for CatalogUnresolved


Began: 2018-10-26 2:21 PM
Created On:2018-10-26 2:21 PM
Last Updated: 2018-10-26 2:21 PM
[2018-10-26 2:21 PM]-Patrick Roth

All searches in the library catalog that begin with the letters les, le, l', the, der, a, and an are not working unless those are only contained within a beginning article. For example a search for The History of John Gregg will work just fine, but any search for a book that begins with a word like Theater will not work. This was a recent change by III that we are looking to remedy. It has been reported.

Minor Issue for CatalogUnresolved


Began: 2018-10-26 2:21 PM
Created On:2018-10-26 2:21 PM
Last Updated: 2018-10-26 2:21 PM
[2018-10-26 2:21 PM]-Patrick Roth

All searches in the library catalog that begin with the letters les, le, l', the, der, a, and an are not working unless those are only contained within a beginning article. For example a search for The History of John Gregg will work just fine, but any search for a book that begins with a word like Theater will not work. This was a recent change by III that we are looking to remedy. It has been reported.

Maintenance for DatabasesResolved


Began: 2018-10-27 12:00 PM Resolved: 2018-10-27 1:30 PM
Created On:2018-10-26 10:23 AM
Last Updated: 2018-10-26 10:23 AM
[2018-10-02 12:00 PM]-Marcia Lee

Product Maintenance Notification from ProQuest: " To maintain the currency and security of ProQuest ebook platforms, Ebook Central, PubCentral, and LibCentral will be unavailable for approximately 90 minutes beginning Saturday, October 27, 2018 at 12 p.m., running through 1:30 p.m."

Outage for DatabasesResolved


Began: 2018-10-10 8:36 AM Resolved: 2018-10-15 9:40 AM
Created On:2018-10-10 8:36 AM
Last Updated: 2018-10-15 9:40 AM
[2018-10-10 8:36 AM]-Marcia Lee

Infobase has reported the following issues, which includes GVSU's access to Films on Demand - "Infobase sites are currently down. Our Technical Specialists are working to resolve this issue and restore your service as quickly as possible. We sincerely apologize for any inconvenience that this may have caused you and thank you for your patience and understanding." This posting will be updated as more information is received from Infobase.

[2018-10-10 2:34 PM]-Marcia Lee

Service Advisory from Infobase @ 2:34pm on 10/10/2018: "Our Technical Specialists are working diligently to resolve any remaining Infobase site access or performance issues as quickly as possible. Thank you for your patience throughout our efforts to restore full service. We will make each site available as soon as it is ready and improve functionality continuously, so please check back throughout the day. We sincerely apologize for any inconvenience that this may have caused."

[2018-10-11 2:12 PM]-Marcia Lee

Films on Demand is back up and running, but may load at a slower rate. Infobase reported that their team is still working to restore their resources and sites to full capacity. Everything should be running at normal speeds by Monday, October 15th.

[2018-10-15 9:40 AM]-Marcia Lee

Films on Demand is back up and running with normal load times.

Update for Catalog


Created On: 2018-10-09 4:04 PM
By: Sara Simon

October Serial Solutions MARC Records 10/09/2018: We added 7598 new serial solutions journal Marc records today. We now have 89,925 total in our collection. ​

Update for Catalog


Created On: 2018-10-09 9:54 AM
By: Marcia Lee

We added 570 and deleted 2 Springer e-book MARC records today.

Update for Homepage


Created On: 2018-10-09 9:34 AM
By: Marcia Lee

We added 114 and deleted 52 Safari MARC records today.

Update for Catalog


Created On: 2018-10-09 9:13 AM
By: Marcia Lee

We added 3 Oxford Reference MARC records today.

Update for Catalog


Created On: 2018-10-09 9:02 AM
By: Marcia Lee

We added 6 and deleted 2 Credo e-book MARC records today.

Update for Catalog


Created On: 2018-10-09 9:01 AM
By: Marcia Lee

We added 285 Films on Demand MARC records today.

Update for Catalog


Created On: 2018-10-09 9:00 AM
By: Marcia Lee

We added 1,281 ASP Academic Video Online MARC records today.

Outage for DatabasesResolved


Began: 2018-10-02 1:38 PM Resolved: 2018-10-02 3:45 PM
Created On:2018-10-02 1:38 PM
Last Updated: 2018-10-02 3:45 PM
[2018-10-02 1:38 PM]-Marcia Lee

ProQuest Support has reported platform-wide issues for Alexander Street Press resources, including Academic Videos Online (AVON). Their development team is working towards a resolution and hope to fully resolve the issues within the next hour. We will update this posting as we are notified of any changes in the current status.

[2018-10-02 3:45 PM]-Marcia Lee

ASP resources are back up and running.

Update for Catalog


Created On: 2018-10-01 12:56 PM
By: Marcia Lee

We added 125 NBER MARC records today.

Update for Catalog


Created On: 2018-10-01 12:56 PM
By: Marcia Lee

We added 3,183 Ebook Central MARC records today.

Update for Catalog


Created On: 2018-09-27 10:10 AM
By: Marcia Lee

We added 4,654 Naxos Music Library - World MARC records today.

Update for Catalog


Created On: 2018-09-24 11:30 AM
By: Marcia Lee

We added 285 Films on Demand MARC records today.

Maintenance for DatabasesResolved


Began: 2018-09-20 12:08 PM Resolved: 2018-09-21 12:00 AM
Created On:2018-09-20 12:08 PM
Last Updated: 2018-09-20 12:08 PM
[2018-09-20 12:08 PM]-Sara Simon

IEEE will be undergoing schedule maintenance Friday Sept. 21st between 2:30p - 4:30pm. The site may be unavailable for periods during this time.

Outage for CatalogResolved


Began: 2018-09-17 9:11 AM Resolved: 2018-09-17 11:22 AM
Created On:2018-09-17 9:11 AM
Last Updated: 2018-09-17 11:22 AM
[2018-09-17 9:11 AM]-Patrick Roth

The library catalog is down. The error we are receiving is Proxy Error The proxy server could not handle the request GET /. Reason: Error during SSL Handshake with remote server

I've submitted a ticket to III and will update when the issue is resolved.

[2018-09-17 11:22 AM]-Patrick Roth

III updated an SSL setting and it's now working.

[2018-09-17 11:22 AM]-Patrick Roth

III updated an SSL setting and it's now working.

[2018-09-17 11:22 AM]-Patrick Roth

III updated an SSL setting and it's now working.

Update for Catalog


Created On: 2018-09-12 4:32 PM
By: Sara Simon

Sept Serial Solutions MARC Records 09/12/2018: We added 585 new serial solutions journal Marc records today. We now have 87,777 total in our collection. ​

Update for Catalog


Created On: 2018-09-11 10:53 AM
By: Marcia Lee

We added 3,993 Springer e-book MARC records today.

Update for Catalog


Created On: 2018-09-11 9:44 AM
By: Marcia Lee

We added 141 and deleted 2 Safari MARC records today.

Update for Catalog


Created On: 2018-09-11 9:31 AM
By: Marcia Lee

We added 14 Kanopy MARC records today.

Update for Catalog


Created On: 2018-09-11 9:21 AM
By: Marcia Lee

We added 6 Credo MARC records today.

Update for Catalog


Created On: 2018-09-11 9:18 AM
By: Marcia Lee

We added 621 Alexander Street Press Academic Video Online: Premium MARC records today.

Update for Catalog


Created On: 2018-09-10 4:06 PM
By: Marcia Lee

We added 201 Films on Demand MARC records today.

Update for Catalog


Created On: 2018-08-29 10:36 AM
By: Marcia Lee

We deleted 21 Ebook Central MARC records today.