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Issues for Journal Search

Minor Issue Resolved

[8/30/17 @ 1:17 pm - Matthew]

ProQuest is experiencing issues with the eJournal Portal that powers our Journal Finder. This just came through the list-serv:

This is just a message to acknowledge that we are experiences slowness and/or intermittent non-responsiveness for searches in the 360 E-journal Portal/AtoZ list. Unfortunately, the same symptoms described below have resurfaced and we are still exploring the root cause of the latest incidents.

The slowness does not affect all customers, or even all searches from a given customer site. However, it is happening to enough customers that we are treating it with highest priority as a system-wide, system-down event. For now, we have some manual ways to re-set impacted servers and processes and expect this to alleviate the issue shortly. But we do not have a guarantee the same issue won’t happen again for a brief period at a later time. We have been seeing these issues intermittently for parts of the day yesterday, as well as much of this morning. This also occurred very briefly last week on August 22. If you do experience this behavior again, please do let our Support team know.

I will update the status page as we know more. I can confirm that this isn't affecting all our searches, since I've received several tickets about this in the past 15 minutes, but all searches work fine for me.

[8/31/17 @ 1:05 pm - Matthew]

Early this morning ProQuest made some changes to their server loads and this seems to have addressed the slowness and problems with the Journal Finder. Please let us know if you experience any other issues.

This Minor Issue was reported on 8/30/17 and resolved on 8/31/17.

Minor Issue Unresolved

[8/25/17 @ 4:55 pm - Matthew]

Syndetics cover images are loading over an insecure connection (HTTP) and Summon searches are directed to the insecure version of Summon (HTTP). I've submitted a ticket to have these addressed, but I suspect they may be seen as feature requests rather than bugs. In both cases, our journal finder page is loading over HTTPS, so users will get extra warnings from browsers for having the insecure elements present.

Case #00462308 with Ex Libris.

This Minor Issue was reported on 8/25/17.

Minor Issue Resolved

[8/22/17 @ 2:07 pm - Matthew]

The journal search tool is not working properly. The journals home page loads, but all form submissions, including search and browse functions, just hang and never load.

We have a ticket in to ProQuest, but we are also in the middle of migrating to the new 2.0 version of the journal tool tomorrow. Not sure if this issue will affect the new version tomorrow or not.

[8/22/17 @ 2:34 pm - Matthew]

The problem with the Journal Finder is unrelated to our migration (just bad timing!) ProQuest is aware of the problem and is working on a solution. In the meantime, you can search the library catalog and use the "Journal Title" search available from the search type dropdown menu.

[8/23/17 @ 9:07 am - Matthew]

ProQuest resolved the server problems overnight.

This Minor Issue was reported on 8/22/17 and resolved on 8/23/17.

Minor Issue Resolved

[7/11/17 @ 2:57 pm - Sara]

Journals searches are going really really slow. My student noticed it, I am getting it, and a professor just reported it to Shy. Catalog is fine, Summon is fine. Literally just the Journals search is having a problem. I have not heard if they are running updates or anything. Anyone else have ideas?

[7/13/17 @ 10:39 am - Sara]

Intota was performing updates. It has been resolved

This Minor Issue was reported on 7/11/17 and resolved on 7/13/17.

Minor Issue Resolved

[2/7/17 @ 12:26 pm - Sara]

Journals A-Z list is experiencing slow loading times.

[2/8/17 @ 7:34 am - Sara]

This Minor Issue was reported on 2/7/17 and resolved on 2/8/17.

Minor Issue Resolved

[3/13/14 @ 11:42 am - Sara]

we are currently experiencing some intermittent performance issues on the Taylor & Francis Online platform. The journal and article page display is inconsistently showing an error message. We will update when we have heard a fix is in place from Taylor and Francis

[4/22/14 @ 9:59 am - Sara]

we are currently experiencing some intermittent performance issues on the Taylor & Francis Online platform. The journal and article page display is inconsistently showing an error message. We will update when we have heard a fix is in place from Taylor and Francis

This Minor Issue was reported on 3/13/14 and resolved on 4/22/14.