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Issues for Subject & Course Guides

Outage Resolved

[9/5/17 @ 4:35 pm - Matthew]

LibGuides is having a system-wide server outage. Subject guides are currently unavailable, as is the Database A-Z page. Springshare is aware of the issue and is working to resolve it.

[9/5/17 @ 8:22 pm - Matthew]

Springshare has fixed their server issues and the Subject Guides are back online.

This Outage was reported on 9/5/17 and resolved on 9/5/17.

Minor Issue Resolved

[4/6/17 @ 1:55 pm - Matthew]

For those of you who have Windows laptops with touchscreens, Chrome and Firefox have known issues when you want to reorder your boxes. The workaround is to change some settings in your browser to allow the boxes to be reordered. From Springshare support:

Chrome:

  1. Type this in Chrome's address bar: chrome://flags
  2. Do a find (control+F) for: touch
  3. It should call up an option called "Enable touch events".
  4. Change this setting to Disabled.
  5. Restart Chrome.

Firefox:

  1. Type this in Firefox's address bar: about:config (You'll get a warning that you're about to edit the advanced properties of Firefox)
  2. Search for: touch
  3. It should call up an option called "dom.w3ctouchevents.enabled"
  4. Double-click and change the integer to 0.
  5. Restart Firefox.
[4/6/17 @ 1:56 pm - Matthew]

This Minor Issue was reported on 4/6/17 and resolved on 4/6/17.

Outage Resolved

[2/28/17 @ 2:13 pm - Matthew]

There is an outage with Amazon Web Services that is causing LibGuides to be sporadically unavailable.

Springshare and Amazon are working on the issue, we'll update when something changes.

[2/28/17 @ 2:56 pm - Matthew]

Some parts of LibGuides seem to be working again, but I've noticed several issues connecting with Amazon's servers still. Springshare says the problem is not yet resolved.

[2/28/17 @ 3:02 pm - Matthew]

Amazon is still showing a lot of issues with their entire web services platform: http://status.aws.amazon.com/

[3/1/17 @ 7:40 am - Matthew]

Amazon resolved the issue last evening. LibGuides is back up.

This Outage was reported on 2/28/17 and resolved on 3/1/17.

Minor Issue Resolved

[1/23/17 @ 12:46 pm - Matthew]

RSS Feeds from Summon are again intermittent. This time, feeds work when logged into LibApps, but not on the public side of guides. I've put in a ticket with Springshare and will update when I know more.

[1/23/17 @ 1:36 pm - Matthew]

Clearing browser cache fixes this problem.

This Minor Issue was reported on 1/23/17 and resolved on 1/23/17.

Outage Resolved

[9/13/16 @ 3:37 pm - Matthew]

LibGuides and the Database A-Z list are down. I've contacted Springshare about the issue and will update when I hear back.

[9/13/16 @ 4:30 pm - Matthew]

LibGuides is back up and running.

This Outage was reported on 9/13/16 and resolved on 9/13/16.

Minor Issue Resolved

[9/7/16 @ 10:46 am - Ben]

LibGuides is seeing intermittent slowness and they are investigating it.

[9/7/16 @ 12:00 pm - Matthew]

This seems to have been related to general sluggishness of all internet connections in the US.

This Minor Issue was reported on 9/7/16 and resolved on 9/7/16.

Outage Resolved

[9/1/16 @ 10:55 am - Ben]

The subject guides are down. It is A problem on their end. We will update this page when it is back up and working.

[9/1/16 @ 11:25 am - Mary]

Subject & Course Guides link is now working. The Database link from the library home page is reporting "Down for Maintenance." We are working on getting this issue resolved as quickly as possible.

[9/1/16 @ 1:02 pm - Matthew]

The Database A-Z List is back online.

This Outage was reported on 9/1/16 and resolved on 9/1/16.

Minor Issue Resolved

[1/26/16 @ 3:07 pm - Matthew]

LibSurveys is having an issue with exporting right now. Kim notified me that times change for each result depending on whether you view the result online (it shows 1 hour early) or whether you export the results (then it shows unpredictably later).

I've sent in a ticket to Springshare about this. In the meantime, if your survey requires accurate time stamps, I recommend using Survey Monkey.

[5/9/16 @ 11:49 am - Matthew]

The accuracy of dates in exported surveys from LibWizard has been fixed.

This Minor Issue was reported on 1/26/16 and resolved on 5/9/16.

Minor Issue Resolved

[9/11/15 @ 10:08 am - Matthew]

The drop-down subject picker is not working on any guide in the edit mode, so you cannot assign subjects to guides. Assigning subjects to databases seems to be working fine. I've reported the issue to Springshare.

[9/11/15 @ 11:42 am - Matthew]

Some of the custom styles I was using to make the database A-Z page look good were actually conflicting with the subject drop-down on the edit screen, so I've added styles to override the conflict. You may need to refresh your browser's cache to see the changes.

This Minor Issue was reported on 9/11/15 and resolved on 9/11/15.

Feature Request Resolved

[8/11/15 @ 3:30 pm - Matthew]

I've asked Springshare to give us the ability to set "pretty" URLs for things like the database Types or database Subjects. Currently they are quite ugly, and I have to build a URL for them outside the system. This work-around is fine, except for there is no way for me to share the "pretty" URL with anyone oyher than the folks who asked for it.

For instance, Lindy asked for a pretty URL for the Streaming Videos database landing page, so I made her http://gvsu.edu/library/videodb (/video was already in use).

[3/2/16 @ 1:29 pm - Matthew]

Apparently, there is already a way to do this by using the "Tagging Subjects, & URLs" feature, although not even the folks at Springshare realized it at the time. I'll work on creating useful URLs for the subjects and formats, although I'm still stumped on how best to share them.

This Feature Request was reported on 8/11/15 and resolved on 3/2/16.

Minor Issue Resolved

[6/11/15 @ 9:07 am - Matthew]

We asked Springshare to make the close button be the only way that you can close the input modal window in LibAnalytics, per this suggestion by Ashley:

When entering stats like reference consultations and questions [in LibAnalytics], I somewhat frequently accidentally click outside the box while entering the stats and have to re-enter all of my data. It just crossed my mind that you might be able to change it so that clicking the X in the corner would be the only way to close the box. Just a thought in case it is a possibility and you think it might be a well-received change.

[6/12/15 @ 12:14 pm - Matthew]

Springshare and I were unable to replicate this particular error, so we'll do some more looking and reopen the issue if it recurs.

[6/24/15 @ 12:21 pm - Matthew]

Springshare has been able to replicate the problem, now that I realized the problem was with embedded links for libanalytics forms. The code is pretty old, so they will have to do some troubleshooting, but we should have a resolution to this soon.

Changing the request type to a minor issue, since Springshare is calling this a bug.

[1/22/16 @ 9:26 am - Matthew]

This problem was resolved back in June, but neither Springshare nor I realized it. :) LibAnalytics embed links now open in a new window, rather than in a modal window over the existing window.

This Minor Issue was reported on 6/11/15 and resolved on 1/22/16.

Minor Issue Resolved

[5/29/15 @ 10:47 am - Matthew]

It seems that you cannot remove all of the subject associations from a database record. We've reported this to Springshare.

[5/29/15 @ 11:09 am - Matthew]

Springshare was already aware of this bug, and there is a path that will be pushed live sometime in June. I'll update once the problem has been fixed.

[1/20/16 @ 11:41 am - Matthew]

You can now remove all subject associations from a database record.

This Minor Issue was reported on 5/29/15 and resolved on 1/20/16.

Minor Issue Resolved

[4/23/15 @ 9:37 pm - Matthew]

Elizabeth pointed out that the Subject and Type filters work together in the new A-Z list, although it is hard to tell that you've already selected something if you move on to the next filter. I'm looking to make some changes to improve usability of those drop-downs.

[4/23/15 @ 9:38 pm - Matthew]

Based on some quick and dirty testing, inverting the colors of the selected items made it very clear to folks that there was something selected. I've pushed this change live, and for those who are curious about the fix, written a bit more about it with code on Github.

This Minor Issue was reported on 4/23/15 and resolved on 4/23/15.

Minor Issue Resolved

[4/10/15 @ 2:50 pm - Matthew]

The search function in the administrative Database Subject Mappings screen is not working. I've reported the problem to Springshare, but in the meantime, just browse for the appropriate subject.

[4/15/15 @ 1:47 pm - Matthew]

This only seems to affect Chrome and Firefox browsers on the Mac.

[4/17/15 @ 10:36 am - Matthew]

New update from Springshare:

The search in the admin side (inside boxes) is really just a filter for the title field. The issue you are reporting in is a known issue, which we are working on fixing, but we don't have an ETA as it's been hard bug to consistently reproduce.

[9/14/15 @ 3:26 pm - Matthew]

My testing today seems to show that searching in the database subject field is working now, although I didn't see it reported as a fixed bug in any of the recent updates. Closing out this ticket for now.

This Minor Issue was reported on 4/10/15 and resolved on 9/14/15.

Feature Request Resolved

[4/8/15 @ 10:55 am - Matthew]

I asked Springshare whether we could have the Database A-Z search target more than just Database titles. In our usability test on April 2nd, we saw folks start typing keyword searches into the field so quickly that the placeholder text disappeared before they realized that the search only worked on known items (titles).

[4/8/15 @ 3:35 pm - Matthew]

From Springshare:

The search box for databases is currently a filter. It says title search, but it will pick up on descriptions as well. (I've seen this be an issue with the ovid nursing database, for example- it pulls in "provides" in descriptions as well)

This is on our list of things we'd like to fix. We want to adjust the search features so that this is an actual search, rather than a filter.

[3/2/16 @ 1:30 pm - Matthew]

I asked Springshare about this:

we are currently working on a major update to searching, which would include making the A-Z page searchable. We would like to do this soon, but again, giving you any firm dates is not possible.

[5/9/16 @ 11:55 am - Matthew]

The most recent update to LibGuides search functionality made the Database search much more effective. Search now checks mapped subjects, full-text of descriptions, and other metadata in the record.

This Feature Request was reported on 4/8/15 and resolved on 5/9/16.

Update Resolved

[2/20/15 @ 9:25 am - Jeff]

I have finished migrating the database list to lib guides. We will be keeping both this and the list in CMS up to date until we switch over completely.

This Update happened on 2/20/15.

Minor Issue Resolved

[2/18/15 @ 11:09 am - Matthew]

Some assets appear to not respect the description display settings all the time. Kim reported that some assets in the LGBT guide were supposed to show descriptions below the title (and had been showing that way) all of a sudden became pop-up descriptions. When she clicked "Edit" and saw that the settings already said show below the title, the descriptions went back to behaving normally. A few minutes later when I checked, they had gone back to being pop-ups.

I have reported the issue to Springshare, with a screencast of the issue.

[2/18/15 @ 12:17 pm - Matthew]

Springshare was already aware of this issue, and pushed an update out to fix it last night. By clearing my browser's cache, I was able to fix this issue. If you run into this, please clear your cache and reload the page to see if that addresses the issue.

If not, then let me know!

This Minor Issue was reported on 2/18/15 and resolved on 2/18/15.

Feature Request Resolved

[2/18/15 @ 10:54 am - Matthew]

Currently it doesn't seem possible to run a usage report for those assets flagged as databases - you can only run a report on individual assets or on all the assets. We have 300 databases, too many for running individual reports, and almost 14,000 assets, too many to sift through to find the databases. I've asked them to give functionality for reports by databases only.

[2/18/15 @ 11:56 am - Matthew]

Turns out if you run the report for all assets, you can then filter to only show databases. This wasn't obvious when I tried myself, but support explained it and this works perfectly. The database report can then be exported as a PDF or a Spreadsheet.

This Feature Request was reported on 2/18/15 and resolved on 2/18/15.

Update Resolved

[2/16/15 @ 3:35 pm - Jeff]

I am continuing to migrate the database list to lib guides. I am working through the list alphabetically, I've just updated databases starting with O, P, Q, and R.

This Update happened on 2/16/15.

Update Resolved

[2/12/15 @ 10:49 am - Jeff]

I am continuing to migrate the database list to lib guides. I am working through the list alphabetically, I've just updated databases starting with L, M, and N.

This Update happened on 2/12/15.

Update Resolved

[2/11/15 @ 1:39 pm - Jeff]

I am continuing to migrate the database list to lib guides. I am working through the list alphabetically, I've just updated databases starting with I, J, and K.

This Update happened on 2/11/15.

Minor Issue Resolved

[12/18/14 @ 3:54 pm - Matthew]

There is a CSS issue with the pop-up boxes for database descriptions, where in some browsers the triangle part of the pop-up is appearing over the content. We've confirmed that this happens with Firefox 34.0 on PC sometimes (not always in my testing).

I've reported the problem to Springshare.

[9/14/15 @ 4:07 pm - Matthew]

This has been resolved.

[9/14/15 @ 4:08 pm - Matthew]

This has been resolved.

This Minor Issue was reported on 12/18/14 and resolved on 9/14/15.

Minor Issue Resolved

[12/15/14 @ 1:40 pm - Matthew]

It seems that when the master record for assets are updated, not all of the mapped locations of the asset are showing the changes. We made a slight change to the description of the ’Annee Philologique, but while the change appeared in the Classics guide, it did not appear in the Philosophy guide, despite both guides using the same asset.

I've reported the problem to Springshare.

[12/15/14 @ 9:35 pm - Matthew]

If you have a value listed for "Custom Description" it will override the default. For some reason, the Philosophy guide had a custom description that was a duplicate of the default description.

This Minor Issue was reported on 12/15/14 and resolved on 12/15/14.

Minor Issue Resolved

[11/18/14 @ 2:51 pm - Matthew]

Sometimes when a guide has been transferred from one person to another, box permissions are not changing and specific boxes or items are not editable by the guide owner. I've reported the problem to Springshare, and in the meantime the solution is to delete the box or item owned by a previous owner and recreate them.

[11/18/14 @ 6:46 pm - Matthew]

Springshare indicates that the mismatch in guide and asset ownership is directly related to assets having owners. Springshare will be removing asset ownership (as I understand it) in the next few weeks, and this problem will go away.

If you need an item edited or deleted in the meantime, let Matt know.

I will update once the changes go live.

[3/17/15 @ 7:25 am - Matthew]

This was resolved in the LibGuides 2.1 update.

This Minor Issue was reported on 11/18/14 and resolved on 3/17/15.

Minor Issue Resolved

[11/6/14 @ 3:50 pm - Matthew]

Currently, the page editing toolbar is not appearing on pages when editing them. This means you can't change the publication status of a guide, among other things. You can see the empty space in the upper right of the screenshot below shows where the toolbar should be.

Missing toolbar

Thanks to Elizabeth for pointing this out. I've put in a ticket to Springshare.

[11/6/14 @ 5:00 pm - Matthew]

Springshare decoupled the search box from the Admin bar, and this affected folks with custom templates (like us). We noticed it so quickly that their ingenious fix (below) hadn't yet gone live.

Command bar patch

I've added back the sections of the template that were missing, and the button is back!

This Minor Issue was reported on 11/6/14 and resolved on 11/6/14.

Feature Request Resolved

[9/2/14 @ 12:03 pm - Matthew]

I submitted the following issues regarding the link check to Springshare (thanks to Debbie for the detailed feedback!) I hope these will make the link checker more functional.

  1. When I make an edit the list resorts in some fashion I haven't been able to figure out... no idea where items are going, makes it hard to work through a list systematically.
  2. When I go to inspect a link, the ONLY way to guess where it occurs among my guides is to click on the ACTION icon as if to edit. Klutzy.
  3. I'd REALLY like some kind of indicator in the list as to the publication status of the guide a link occurs in: if it's an unpublished guide, I may not really give repairing that link top priority when working through a long list.
  4. Nothing in the display signals when I've made a change -- I found myself looking at the same items as they (randomly?) showed up "next" on the report I was working through. (kind of related to (1) above.)
  5. Really annoying that I will have to wait until next week (after each Saturday, I guess) to see what actually remains on the list as improperly functioning links.
[9/3/14 @ 8:57 pm - Matthew]

Response from Springshare:

  1. Looks like the default sort is Title Ascending, so if you make an edit to the title, the list will re-sort according to the change you made. I do not believe it sorts any other way, unless of course you change the sort order then happen to edit an asset in the field it's sorting on.
  2. because assets exist independently of a guide (in the Assets repository), linking to the asset edit screen is the most expedient way to get you the list of where the link appears. We could add more filtering options, though--I'm talking to the developer about how to make this work better.
  3. This isn't possible, either, since assets don't live in guides. An asset can be used in many places, and the guides in which it's used could have any of the publication statuses. However, I've passed this on as well.
  4. We've been discussing this--we hope to find a way that you can "dismiss" a link so that you know you've dealt with it in the current report.
  5. The link checker runs on Saturdays because of the drain it poses on server resources. That said, we have moved the process to an entirely new architecture, so once a majority of LibGuides 1 users move to LibGuides 2, we might be able to revisit this. If this is a huge concern for your institution, there are other link-checking options that you could explore, including free browser extensions that do a page at a time. (I'm not sure the extensions would be useful in the grand scheme of things, but it might be helpful to those who'd like to work within the guide framework rather than from the Assets repository point of view.)
[9/3/14 @ 8:59 pm - Matthew]

I'm looking into tying link checking into the workflow I use for the rest of the website, and will update folks on any other news from Springshare on these requests.

[3/2/16 @ 1:31 pm - Matthew]

Updates from Springshare on the link checker:

  • Link-checker frequency: Sorry, we're not able to run the link checker more often than once a week at this time. That would greatly compromise the speed of LibGuides to your users, as well as increase our probability of getting false positives from servers that end up blocking us because of high level repeated pinging.
  • Dismissing link-checker links: this is on our list of potential link checker improvements, but I can't give you an ETA as to when this might be developed.
[5/9/16 @ 11:46 am - Matthew]

I'm looking into alternatives for checking links on LibGuides. Since SS can't do anything about these issues, I'm going to close this ticket out for now.

This Feature Request was reported on 9/2/14 and resolved on 5/9/16.

Feature Request Resolved

[8/26/14 @ 1:06 pm - Matthew]

We asked Springshare for two more column layout options: 33/66 and 66/33. We'll see what they say!

[6/12/15 @ 12:18 pm - Matthew]

Springshare has added a new feature to the column layout options: custom widths. You can now set the exact size of the columns (as a percentage) by selecting "Custom Column Widths" from the bottom of the Layout dropdown in your guides.

Custom Width

This solves this particular problem, so I'm closing out the feature request.

This Feature Request was reported on 8/26/14 and resolved on 6/12/15.

Maintenance Maintenance

[8/20/14 @ 9:12 am - Matthew]

We are in the process of moving LibGuides 2.0 from the beta URL to the production URL (libguides.gvsu.edu). This will replace our existing LibGuides 1.0 site with the new one.

[8/20/14 @ 11:18 am - Matthew]

LibGuides 2.0 is now available at libguides.gvsu.edu. If you're not seeing that site right away, try clearing your cache, or try back later since the DNS may not have made it everywhere.

This Maintenance is scheduled from 09:12am 8/20/14 until 11:18am 8/20/14.

Minor Issue Resolved

[8/19/14 @ 4:24 pm - Matthew]

Cannot customize the "All Profiles" page template:

All Profiles template is wonky

I have submitted a ticket to Springshare.

[6/22/15 @ 1:05 pm - Matthew]

Followed up with Springshare today on this, since it still hasn't been fixed (10 months since I reported it).

[8/12/15 @ 9:20 pm - Matthew]

This issue was fixed with a recent release of LibGuides, and I've updated the template.

This Minor Issue was reported on 8/19/14 and resolved on 8/12/15.

Minor Issue Resolved

[8/19/14 @ 11:16 am - Matthew]

Subject landing page template is missing the tab styles included by Springshare on Guide templates. I've reported the issue to Springshare, and written a patch to give us the styles in the meantime.

[9/14/15 @ 3:20 pm - Matthew]

This has been fixed in version 2.1.6.

This Minor Issue was reported on 8/19/14 and resolved on 9/14/15.

Minor Issue Resolved

[8/12/14 @ 9:51 pm - Matthew]

Manual guide backups are not working. Selecting the option displays "Coming Soon!" This has not yet been added to the roadmap from Springshare, so I asked them to give us an estimate of when this will be live on the new site.

[8/13/14 @ 9:41 am - Matthew]

Springshare has no date as to when this will be live:

I cannot give a firm date as to when guide backups will happen. It is on our developers' to-do list and lots of people are requesting it, so hopefully it will not be much longer.

[12/18/14 @ 6:13 am - Matthew]

I followed up with them this week for Elizabeth on this, and they still don't have an ETA.

[3/17/15 @ 7:27 am - Matthew]

Manual guide backups are here! As of the upcoming LibGuides 2.1.5 update (scheduled for Friday afternoon, 3/20) you will be able to back up your guides in HTML format. (XML format was quietly supported with the last update.)

You can read more on Springshare's blog about release 2.1.5.

Please let me know if you have any issues with Guide backups, and please take advantage of this!

This Minor Issue was reported on 8/12/14 and resolved on 3/17/15.

Minor Issue Resolved

[8/12/14 @ 9:47 pm - Matthew]

Editing the profile box title in the LibApps Dashboard has no effect on the profile box titles in LibGuides. Springshare is aware of the problem, and the work around for now is to edit the titles of the profile boxes individually within your guides.

[9/14/15 @ 3:23 pm - Matthew]

Edits to your profile title in LibApps now appear in LibGuides profile boxes. You may need to re-add the profile box in LibGuides if you have customized the title, however.

This Minor Issue was reported on 8/12/14 and resolved on 9/14/15.

Minor Issue Resolved

[8/7/14 @ 4:04 pm - Matthew]

Clicking on the edit icon in a box in the far right column pops up a menu, but the menu is covered up by the blue background off to the right of the page. This is a style issue that has to do with our Libraries template, not a Springshare issue. I am working on a fix.

[8/13/14 @ 10:04 am - Matthew]

I updated the template styles to fix this issue. (For those interested, the GVSU template #content wrapper and #page-content wrappers both had a style called "overflow: hidden." This meant that anything that might bleed over the edges of these wrappers would be hidden. The fix was to add a new style to override the default, setting "overflow: visible.")

This Minor Issue was reported on 8/7/14 and resolved on 8/13/14.

Minor Issue Resolved

[8/7/14 @ 4:02 pm - Matthew]

It appears that the migration moved over old profile data. Many folks have out of date subjects and contact information. Please double-check your profile data by clicking on the blue box on the left of the Dashboard menu, selecting "LibApps Dashboard," and then clicking the "My Profile."

If you need subjects added or altered, let me know since this is now an administrative feature.

[8/13/14 @ 6:13 pm - Matthew]

I have updated everyone's expertise areas to match the Librarians by subject/name pages, with a few exceptions. I'm not clear on who the expert(s) should be for these categories, and I will be in touch with those folks tomorrow:

  • LGBT Studies - guides are owned by several folks, but I don't see a "liaison" to this area in the list.
  • Natural Resources Management - guides are owned by several folks, but no one person is listed to this "area"
  • Speech Language Pathology - I think this is probably owned currently by Beth, but it wasn't listed in the subject guide.
  • Writing - Hazel is the liaison, but Writing 150's liaison is Emily. For now I've added them both, but perhaps Writing 150 needs to be its own "subject"?

This Minor Issue was reported on 8/7/14 and resolved on 8/13/14.

Minor Issue Resolved

[8/7/14 @ 3:46 pm - Matthew]

Editing friendly URLs seem broken. If you already had a friendly URL in place and you want to change it, it seems to append the new text to the old friendly URL. If you try to edit by putting the whole URL you want in, it gives you a grumpy message. :)

[8/13/14 @ 5:41 pm - Matthew]

It turns out this is a feature, not a bug! What we mistook for the guide level friendly URL was actually a new feature, page friendly URLs. Now you can create friendly URLs for each page/tab of your guide, like "/history/databases" or "/english/websites."

Because of a conflict between our custom code and the LibGuides editor code, the ability to edit subjects, tags, and friendly URLs was broken. Thus, the actual friendly URL editor wasn't showing up. I currently turned off running our custom code on admin pages, but this distorts the idea of how much room you have to work with in displaying your guide, but I am working to get our code cooperating with Springshare's editor code in the next day or so.

[8/19/14 @ 1:22 pm - Matthew]

I have fixed the part of the template that was missing, allowing you to now update friendly URLs, subjects, and tags.

This Minor Issue was reported on 8/7/14 and resolved on 8/19/14.

Minor Issue Resolved

[8/6/14 @ 5:08 pm - Matthew]

Summon 2.0 is unable to harvest data in LibGuides 2.0. This is a Serials Solutions/ProQuest issue, not a Springshare issue, but I'm cross-listing it here for reference.

Full details at http://labs.library.gvsu.edu/status/detail.php?id=180

[12/18/14 @ 6:14 am - Matthew]

This has been resolved. LibGuides 2.0 guides are now harvested directly into Summon. (This was never a Springshare issue, but a Serials Solutions one.)

This Minor Issue was reported on 8/6/14 and resolved on 12/18/14.

Minor Issue Resolved

[8/6/14 @ 4:41 pm - Matthew]

Editing the title of profile boxes does not change the display title.

[8/6/14 @ 4:42 pm - Matthew]

Debbie originally reported this, but when I went in to her guide with administrative rights, I was able to edit the box title successfully. However, it made the content of the box disappear, showing an error message instead.

I'm submitting a ticket to Springshare on this one.

[8/7/14 @ 3:12 pm - Matthew]

From Springshare:

This is a known issue, which we are working to fix.

For the time begin, Debbie would have to manually update each profile box of hers. The reason that you got that error, was because you where not signed in as her. :(

We're working on solving this issue, as fast as possible, and hope to a fix in place in the next week or two.

[8/12/14 @ 9:47 pm - Matthew]

This bug was fixed in the code release pushed out on 8/8.

This Minor Issue was reported on 8/6/14 and resolved on 8/12/14.

Minor Issue Resolved

[8/6/14 @ 4:35 pm - Matthew]

Profile page templates don't look right.

[8/6/14 @ 4:38 pm - Matthew]

The template for these is not working correctly, and this is something I need to fix. Here is an example of what we're seeing (Kim's profile):

Kim's profile, with the template not displaying correctly

[8/13/14 @ 9:40 am - Matthew]

This is also affecting Subject landing pages.

I couldn't find where to update this, so I sent a ticket to Springshare. Here is their response:

The ability to customize the public pages (pretty much everything other than guides and the homepage) is another thing on the to-do list. And unfortunately again, I cannot give a timeline as to when this feature will go live. I know that we are planning another code update in the next week or two, so hopefully we can start knocking some of these big requests out.

This is a big problem, since we can't go live with these commonly used pages looking like this. I'm going to push them to get this fixed ASAP, and will update once I have more details.

[8/13/14 @ 5:42 pm - Matthew]

We have been assured by Springshare that this will be fixed by early next week before we go live. As a result, we have moved the go live date back to Wednesday, August 20th.

[8/19/14 @ 11:16 am - Matthew]

Springshare gave us the ability to customize the templates over the weekend. I am working on making the updates now.

[8/19/14 @ 12:59 pm - Matthew]

I have updated the Subject, Search, Profile, and Database A-Z templates.

This Minor Issue was reported on 8/6/14 and resolved on 8/19/14.

Minor Issue Resolved

[8/6/14 @ 4:27 pm - Matthew]

Librarians cannot edit their own subject associations?

[8/6/14 @ 4:29 pm - Matthew]

This is now an administrator function in LibGuides 2.0. If your list isn't correct, let us know and we'll update them for you. This isn't that big of a deal for me, since I already have to update liaison areas in the librarians by name and by subject pages, as well as the staff directory.

This Minor Issue was reported on 8/6/14 and resolved on 8/6/14.

Minor Issue Resolved

[8/6/14 @ 3:38 pm - Matthew]

Some faculty create a link for the profile box widget to embed in course Blackboard sites. Will widgets created for v.1 continue to work once we go live?

[8/6/14 @ 3:42 pm - Matthew]

From Springshare:

"..if they are using v1 widgets (API calls), they'll need to create code for v2 widgets instead. v1 widgets will load v1 profiles. I was ask a developer to confirm this.

I know Bob uses profile widgets with his faculty, but if anyone else uses them, can you let me know? I can look into working with IT to replace the links without having to involve the teaching faculty.

[8/8/14 @ 3:01 pm - Matthew]

I am exploring whether IT can batch change these for us in Blackboard.

[8/13/14 @ 10:12 am - Matthew]

N.B.: LibGuides v1 links should redirect to the new version, but API/Widgets will continue to work for at least 3 months after going live. We're hoping for a better solution, but at least we have some time to work it out.

[8/19/14 @ 1:00 pm - Matthew]

We will we working on this on a case-by-case basis. I'll help folks create new profile widgets, and then I'll be tracking use of the old api links to see if we can find where these profile links live. IT has been unable to find any in Blackboard, so it may not be an issue after all.

This Minor Issue was reported on 8/6/14 and resolved on 8/19/14.

Minor Issue Resolved

[8/6/14 @ 3:37 pm - Matthew]

The LibGuides Best Practices Template asks you to manually add links to the tabs in your guide. Will those links need to be manually updated when we go live?

[8/6/14 @ 3:37 pm - Matthew]

Yes, probably. I will help with this.

[8/6/14 @ 3:37 pm - Matthew]

This Minor Issue was reported on 8/6/14 and resolved on 8/6/14.

Minor Issue Resolved

[8/6/14 @ 3:34 pm - Matthew]

When you click the "Add/Reorder" menu in a box near the bottom of a page, the menu is cut off by the footer, which appears above the menu.

[8/6/14 @ 3:35 pm - Matthew]

This is an issue with the way I designed the template. I am working on a CSS fix for this (this isn't a Springshare issue, but a result of trying to cram three different types of styles into one product. :) )

[8/13/14 @ 10:05 am - Matthew]

I updated the template styles to fix this issue. (For those interested, the GVSU template #content wrapper and #page-content wrappers both had a style called "overflow: hidden." This meant that anything that might bleed over the edges of these wrappers would be hidden. The fix was to add a new style to override the default, setting "overflow: visible.")

However, because LG does not display the GVSU footer on the bottom of the page, the menu still bleeds off the bottom of the viewport, since the page is not long enough. I am working on another fix for this.

[8/13/14 @ 10:21 am - Matthew]

I've added an update to this that fixes the issue on desktop (haven't tested enough on mobile). Now, the menu will appear to go off the bottom of the screen, but if you scroll the window down, it will continue past the bottom of the footer:

Dropdown menu working

This Minor Issue was reported on 8/6/14 and resolved on 8/13/14.

Feature Request Resolved

[8/6/14 @ 3:33 pm - Matthew]

In the LG dashboard, Unpublished guides are listed first. The way we use guides, unpublished things are sandboxes and things that don't get touched often. For some folks, that means a long list of unnecessary content between them and their useful guides. Can this order be changed?

[8/6/14 @ 3:33 pm - Matthew]

Ticket submitted to Springshare. They are asking the development team why that behavior is in place, and whether it is customizable.

[3/2/16 @ 1:32 pm - Matthew]

It seems that we are unusual in how we use guides, since Springshare hasn't found a need for this among other customers:

Moving "Unpublished Guides" down in the "Edit Existing Guides" dropdown menu: We currently don't have any plans to change this. The main reason for this is because many libraries seem to like they way things are organized by their owned and edited content. If we get more folks asking for a change then we'll reconsider.

This Feature Request was reported on 8/6/14 and resolved on 3/2/16.

Minor Issue Resolved

[8/6/14 @ 3:29 pm - Matthew]

Comments did not appear to migrate. They weren't listed in either the "will migrate" or "will not migrate" lists, but I assumed they were part of "All Guide Content."

[8/6/14 @ 3:31 pm - Matthew]

From Springshare:

"Comments have not been coded yet, and we are having an internal discussion about which pieces will be included in version 2. Comments weren't listed in the migration documentation as migrating or not because we haven't figured out how they'll work yet."

It doesn't look like too many of our folks were using comments (I know Kim was). If comments are essential to you (Kim was using them as part of an assignment) then get in touch and I will come up with a work-around for you while we wait for native comments.

[9/14/15 @ 3:24 pm - Matthew]

Closing this out. Comments will not be part of LibGuides 2.0 as far as we can tell.

This Minor Issue was reported on 8/6/14 and resolved on 9/14/15.

Minor Issue Resolved

[8/6/14 @ 3:25 pm - Matthew]

Feedback forms did not migrate, and surveys are not yet available. What should we use in the interim?

[8/6/14 @ 3:26 pm - Matthew]

From Springshare:

"For feedback forms, you could use a poll for simple feedback, or you could use a survey. Surveys/Forms will be available inside CMS in the next week or so."

I recommend waiting a week or two and then we can re-add feedback. If you used to have feedback forms on your pages, I sent you an email a few weeks ago letting you know that I'd help you recreate them once we migrated. Once surveys are live, I'll get in touch again and we'll add your feedback forms back in.

[12/18/14 @ 6:11 am - Matthew]

LibSurveys is now available. Matt needs to add your account to the service if you want to use it, so let him know.

[12/18/14 @ 6:11 am - Matthew]

LibSurveys is now available. Matt needs to add your account to the service if you want to use it, so let him know.

This Minor Issue was reported on 8/6/14 and resolved on 12/18/14.

Minor Issue Resolved

[8/6/14 @ 3:22 pm - Matthew]

Cannot edit subjects or tags on guides. The pencil icons are absent in edit mode (also missing from the title and description, but those can at least be edited.)

[8/6/14 @ 3:23 pm - Matthew]

Ticket submitted to Springshare - they have a developer looking into this.

[8/13/14 @ 5:44 pm - Matthew]

This is due to a conflict between our custom code and the Springshare editor code. I've removed our custom code from our administrative pages, but this distorts the amount of space you have to work with for content. I am working on a fix, and hope to have it live by the end of the week.

[8/19/14 @ 1:21 pm - Matthew]

I have restored the portion of the template that was missing, causing this functionality to disappear.

For folks who might find this in the future: Springshare requires the Bootstrap classes to appear for the editing pages. The div that wraps around the {guide_description} tag in the default template must be in place for the friendly URL, subject, and tag editing panel to appear. The div needs the following syntax:

<div id="s-lg-guide-desc-container" class="pad-top-med">

[8/19/14 @ 1:21 pm - Matthew]

This Minor Issue was reported on 8/6/14 and resolved on 8/19/14.

Minor Issue Resolved

[8/6/14 @ 3:01 pm - Matthew]

There doesn't seem to be a way to reorder boxes on a page. You can reorder items within a box, but not the boxes themselves.

[8/6/14 @ 3:03 pm - Matthew]

Response from Springshare (I did our template in late April or early May I think?):

"For reordering boxes, there's a Page menu that your template is missing. We updated templates in May; this blog post will tell you how to add that back: "

I'll update this soon.

[8/6/14 @ 3:13 pm - Matthew]

I updated the guide template to have the markup they suggest, and now our ability to reorder boxes (and change columns) is back:

Screenshot of new reorder menu

This Minor Issue was reported on 8/6/14 and resolved on 8/6/14.

Minor Issue Resolved

[8/6/14 @ 2:46 pm - Matthew]

Cannot change title, window location, etc. when reusing an asset (like a database link). We were told we could edit all the details except for the link.

[8/6/14 @ 2:54 pm - Matthew]

Here are the notes I included about why this was an issue for us:

  1. Sometimes the canonical title is not the same as the title in practice. For example. in our Database table we might want a resources to be called “ProQuest something something,” but in the discipline, no one calls it “ProQuest,” they just say “something something.” On the guide we want to drop the “ProQuest.” Another possibility are the databases that are called “Abstracts” but really are full text.
  2. For some reason the behavior of the link (target self or blank) is set on the asset, rather than the individual link! Sometimes you want a link to open in a new window, sometimes you don’t, even if the link goes to the same place. So we have to change these manually? That’s several hundred assets.
  3. Is there a way to batch change the way asset links display on a page? Almost everyone wants them to show text as a pop-up (which is what they were in 1.0) but in almost every case, they are displayed below the text. I don’t want to manually edit each one, I’d like the ability to target certain guides and have all links change.
  4. It took us a long time to realize that the “reuse” pop-up for a link couldn’t be edited. The real problem, however, came from the “Database” type field. I’ve already received dozens of reports that all the databases are set as “Music/Audio” and “Video” databases, because the non-editable field shows those two categories as tokens. However, they are not selected, but it isn’t clear from this page that they are not selected. Is there a reason all of these fields need to be displayed when you can’t edit them anyway?
[8/6/14 @ 3:01 pm - Matthew]

Here was the response from Springshare (numbers added so you can connect them to issues):

  1. We plan to expand the functionality of the AZ list in future releases, including adding at least one note or customizable field. I would suggest that you use the note field for the canonical name, but the name field for the common name. I'll send this suggestion to our Features team as well—it's useful to know how clients need our products to work. :)
  2. The target behavior of Database assets should be driven by the system setting for links in Admin > System Settings > Guide Defaults, and the setting inside each asset overrides or confirms that. ...but this means that they work the same way for everyone who adds a database to their guide. Opening links in the same window is the behavior encouraged by the W3C. I'll send this suggestion through our features review process, too. [Matt's note: While it is true that the W3C supports the idea that links should behave according to user preferences, not website preferences, there are specific use cases that almost necessitate the use of new windows. Databases are one of those instances. I don't want all of our links to open in a new window, but databases route folks through our proxy server, and often have server-side redirects as well, so opening things in the same window will often break the back button, which confuses our patrons much more than opening a new window or tab.]
  3. I'll ask our developer if we can batch-change assets for you--my guess is that we probably can, but to do so we'll need a list of asset numbers. I'll ask about changing all the links in certain guides.
  4. Hiding fields from the Edit pane for databases is possible with CSS, if you'd like to do that. They're there just for informational purposes, so you don't have to go into Content > Assets > A-Z list in order to see what's in those fields. [Matt's note: I'll write some custom CSS to make this happen soon.]
[8/8/14 @ 3:03 pm - Matthew]

Regarding #4: This is a known bug that will be fixed soon. In the meantime I deleted all of the Database types so they don't confuse folks using the asset manager.

[9/9/14 @ 9:27 am - Matthew]

Regarding #2:

  1. For some reason the behavior of the link (target self or blank) is set on the asset, rather than the individual link! Sometimes you want a link to open in a new window, sometimes you don’t, even if the link goes to the same place. So we have to change these manually? That’s several hundred assets.

while we wait, I changed the default link behavior to open in a new window, which allows folks using databases and such to have both their databases and the LibGuide open at the same time. I'll update once (if) Springshare gives us more nuanced control over how links behave!

[9/16/14 @ 11:53 am - Matthew]

A new update regarding #3:

  1. Is there a way to batch change the way asset links display on a page? Almost everyone wants them to show text as a pop-up (which is what they were in 1.0) but in almost every case, they are displayed below the text. I don’t want to manually edit each one, I’d like the ability to target certain guides and have all links change.

The answer from Springshare:

Batch changes to db assets and other assets are on the horizon, but they're not done yet, unfortunately. Looking at our feature tracker, we've envisioned asset changes happening under content>assets, rather than on a particular guide. Right now, though, the only way is to go through and do them one-by-one.

[1/27/15 @ 11:12 am - Matthew]

Springshare has announced that they will be reorganizing the assets functionality of LG, allowing liaisons to customize nearly all aspects of the asset when it is in use (all except for the URL, which is what makes it unique!)

When I checked last week, their ETA for launching this was "late January or early February." I'll update once I know more.

[2/18/15 @ 12:37 pm - Matthew]

Springshare has addressed most of these issues in the latest release of LibGuides, which they have detailed on their blog.

This Minor Issue was reported on 8/6/14 and resolved on 2/18/15.