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Minor Issue Resolved

[6/26/13 @ 10:00 am - Matthew]

There are severe usability issues for users of Internet Explorer 8 and below on the document delivery home screen. We are working to provide a solution as soon as possible.

[6/26/13 @ 9:12 pm - Matthew]

We ran into some big usability issues with Document Delivery this week that needed to be changed right away. The home screen, where users see active requests and items they have received, was unusable for many of our patrons in Internet Explorer 7 & 8. We spent yesterday writing code to fix the problems, and hopefully made the site a little better for everyone.

We've added a status table at the top of the main screen that shows you, at a glance, your current active & outstanding requests. We also give folks an easy-to-see request button, which was one of our most common complaints from new users. The button takes them to the article request form, and we've added tabs to easily switch between the different item types.

Before the change
Before the change, with items in your account
After the change
After the change, with items in your account
New tabbed navigation in request forms
New tabbed navigation in request forms

We'll be updating the separate forms into a more intuitive, single form like Course Reserve later this summer.

f you don't have any outstanding requests, or checked out items, we hide the table, but keep the count visible to you in the status table at the top of your screen. One other big issue I tried to solve with this fix was for new users, who are greeted by 3 empty tables and no visual cue as to how they were to use Document Delivery. In those cases, we hide all of the empty tables and give users a simple overview of Doc Del, as well as a big button. I hope this will cut down on first-time user problems for Vicki and her team.

Before the change
Before the change, new patrons were unsure what to do next
After the change
After the change, we help patrons understand the next step

I apologize for the short notice on these changes, but the issue was severe enough to need an immediate change.

This issue was reported on 6/26/13 and resolved on 6/27/13.