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When running statistics for a guide, if you have a lot of assets or if you want to see the referring URLs for a guide over a period longer than 2 months, the server will time out before it returns your statistics. Springshare is aware of the issue and working on it, but in the meantime the work-around is to run your stats in 30-day increments.
This issue was reported on 8/12/16.
Written by Jon Earley, Jon Bloom, and Matthew Reidsma for Grand Valley State University Libraries. Code is available on Github.