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Minor Issue Resolved

[5/20/14 @ 11:50 am - Matthew]

We have received a few additional reports of Summon 2.0 failing to load when coming from the search bar on the library website. These reports are coming from faculty and students, regardless of browser or platform. I have contacted Serials Solutions to work out a resolution to this issue as soon as possible. In the meantime, the following steps will resolve the problem for any patron that experiences it:

  1. Go to http://gvsu.summon.serialssolutions.com
  2. Run a search from the search box there, and wait for the results to display
  3. Head back to http://gvsu.edu/library and try a search from the search box. It should be working now.

What seems to be happening is that the new interface needs to load a small file on your computer so that the new interface loads. For some reason, coming from our gvsu.edu domain, that file fails to load on some machines (it seems to be browser and mac/pc independent). Once it has failed to load once, it wonít load unless you visit the URL of the search tool directly (as in step 1). That forces the file to load and all seems well after that.

[7/2/14 @ 9:45 am - Matthew]

Serials Solutions has tracked down the problem that is causing the blank screens on some searches, and has created a fix. The code will be live with their next update, currently scheduled for July 9th. I'll update once the fix has been pushed through, but hopefully we shouldn't see this anymore.

[8/6/14 @ 4:55 pm - Matthew]

We have been unable to replicate this problem since the fix was put in place, so we're closing out this issue.

This issue was reported on 5/20/14 and resolved on 8/6/14.