Uh-oh, we have a system down. You can bet that we’re working on it!
Black Studies Center is currently taking a long time to load searches and then failing with an error message. We have contacted Proquest regarding the issue and hope to have a resolution soon.
JSTOR has posted the following message on their platform: "We're sorry, we're intermittently experiencing problems affecting a number of functions across the site. We apologize for the inconvenience, and appreciate your patience."
We will update this status when JSTOR has confirmed the problems have been resolved.
The issues JSTOR was experiencing yesterday have been resolved.
We added 4 new Oxford Scholarship Online MARC records today.
We added 2 new Gale Virtual Reference Library MARC records today.
We added 49 new Springer e-book MARC records today.
We added 22 new Docuseek2 MARC records today.
Ulrichsweb will have approximately 2hrs of downtime for maintenance on March 23 starting at 4pm.
March Serial Solutions MARC Records 03/09/2018: We added 595 new serial solutions journal Marc records today. We now have 88,766 total in our collection.
We added 133 new Safari e-book MARC records, and deleted 17 today.
We added 22 new Kanopy MARC records today.
We added 7 new Credo MARC records today.
We added 1,225 new ASP Academic Video Online MARC records, and deleted 4 today.
We added 1 new Gale Virtual Reference Library MARC record today.
Streaming videos are not working on campus. We are investigating the problem, and are in touch with IT. We'll update as we know more.
We added 91 new NBER MARC records on 03/01/2018.
We deleted 805 & added 5 new Ebook Central MARC records today.
We added 4,834 new Springer ebook MARC records today.
Springshare has changed the way they calculate patron wait times for chat. From Springshare:
Yes, we did modify the way that wait time was calculated as part of our December 2017 release. Previously, the wait time was only being calculated if a chat was not picked up at all, or once messages were exchanged. That prevented wait times from being calculated for chats where, for example, patrons left before any messages were exchanged. To avoid that, we now calculate wait time based upon when a staff member clicks the Answer button to claim the chat.
This means that we can no longer calculate the actual wait time for chats, since after accepting a chat the staff member must also type a message to the patron. We have asked them to add the ability to see time until a message was sent. They will discuss it with the LibAnswers team and get back to us.
We added 4 Sage eReference MARC records today.
Ebsco will be undergoing maintenance from 9am-4pm on 02/21 Wednesday. Please be aware patrons may report slowness and interruptions with Ebsco during this time. Please advise them that the services will be restored by the end of the day & please report on Status if the system is still showing issues beyond that time window.
We added 50 new Knowledge Unlatched (2017 collection) MARC records today.
February Serial Solutions MARC Records 02/14/2018: We added 10871 new serial solutions journal Marc records today. We now have 88,463 total in our collection.
We added 2 new Oxford Reference Online MARC records today.
We added 42 new NBER MARC records today.
We added 63 new Kanopy MARC records today.
We added 3 new Credo Reference MARC records today.
We deleted 49 Academic Video Online MARC records today.
We added 486 new EEBO MARC records today.
We added 159 and deleted 3 ACLS Humanities Ebook MARC records, added 152 EEBO MARC records, and added 2 Gale Directory Library MARC records on Friday, 2/9/18.
Display on the Atrium Level near the multipurpose room is cutting off part of the screen. It's intelligible, but doesn't look great. I need to edit the sylesheet for it.
[2/4/18 @ 4:09 pm - Sara] I tried PQ and EBSCO, both take me to vq9xh3gm7u.search.serialssolutions.com.ezproxy.gvsu.edu didn’t send any data. ERREMPTYRESPONSE
resolved the next morning
[8/25/17 @ 4:55 pm - Matthew] Syndetics cover images are loading over an insecure connection (HTTP) and Summon searches are directed to the insecure version of Summon (HTTP). I've submitted a ticket to have these addressed, but I suspect they may be seen as feature requests rather than bugs. In both cases, our journal finder page is loading over HTTPS, so users will get extra warnings from browsers for having the insecure elements present.
Case #00462308 with Ex Libris.
This has finally been resolved.
[1/25/16 @ 3:18 pm - Matthew] Macs are not included in the computer availability map. We're working with IT to get them added.
This Feature Request was reported on 1/25/16.
A contact from IT indicated that they are finally working on adding Macs, but have run into some difficulties with getting the login and logoff scripts tonwork properly.
[9/8/17 @ 6:16 pm - Matthew] The comouter availability map is innaccurate at Mary I (and possibly other locations). I suspect this is related to the recent reimaging of computers by IT. I'm working with Institutional Marketing to fix the issue.
[9/13/17 @ 3:43 pm - Matthew] Computers are not letting the system know when they log out. Logging in is being captured perfectly, but the system thinks that all computers are in use even after a user has logged off, because the message is not making it to the server.
Institutional Marketing is aware of the issue and is working on it with IT.
[10/2/17 @ 1:14 pm - Matthew] As of this morning, the computer availability map is not updating for either logins or log outs. This means that it is currently showing that every computer in the building is available. I have a ticket in to Institutional Marketing to find out what is going on and will update when I know more.
This Minor Issue was reported on 9/8/17
The web team resolved thus issue.
[10/4/17 @ 3:01 pm - Matthew] The room reservation system is having intermittent problems, where users are told that the room they chose was unavailable. This tool was created and is maintained by IT, and we have reported the problem to them. You can direct users with this issue to the IT help desk and we'll continue to to monitor the issue.
This Minor Issue was reported on 10/4/17.
Radio silence from IT but no new issue reports.
[10/10/16 @ 10:07 am - Matthew] When reviewing transcripts and looking at the monthly statistics, it would be so great if the reporting dates remain the same when you toggle between the transcripts tab and the statistics tab. Every time you change between those tabs it reverts back to the current date, and I have to manually enter the date range again.
This Feature Request was reported on 10/10/16.
[10/10/16 @ 10:06 am - Matthew] When reviewing chat transcripts, you can filter by chat rating, which is super helpful. However, when you're in that tab, you can view the transcript but you can't email it to anyone. This is really annoying because that means that I need to go back to viewing all transcripts in order to be able to email myself a transcript with a 4-star or 1-star rating. It would be so great if they could add that "email" icon/feature when you're viewing the chat ratings/comments.
This Feature Request was reported on 10/10/16.
8/12/16 @ 11:55 am - Matthew] When running statistics for a guide, if you have a lot of assets or if you want to see the referring URLs for a guide over a period longer than 2 months, the server will time out before it returns your statistics. Springshare is aware of the issue and working on it, but in the meantime the work-around is to run your stats in 30-day increments.
This Minor Issue was reported on 8/12/16.
[4/17/15 @ 11:01 am - Matthew] We'd like to be able to manually order the databases listed as "Best Bets" in the Database A-Z list.
[4/17/15 @ 12:39 pm - Matthew] From Springshare (wow they are fast):
You're not alone in wanting the ability to setup a custom order for your best bet databases. We already have this feature request filed. I'm not sure when the LG developers will be able to actually get it coded, but it is on the list!
[3/2/16 @ 1:30 pm - Matthew] I checked in with Springshare about this:
this is still on our list of potential database list improvements, but I can't give you an ETA as to when this might be developed.
This Feature Request was reported on 4/17/15.
No JS Database A-Z List
Since this would violate section 508 of the Americans with Disabilities act, we won't be using the public side of the Database A-Z list in LibGuides until this issue is resolved.
(k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes.
(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by assistive technology.
I have reported this to Springshare, and hope they fix this soon!
[9/11/14 @ 4:06 pm - Matthew] Springshare notified me that these are both listed as priority fixes, so we should see an update shortly.
[3/2/16 @ 1:32 pm - Matthew] Checked up with Springshare again:
This Minor Issue was reported on 8/19/14.
The link resolver and the Journal Finder will be down for maintenance for a few hours the evening of February 17th. The Summon service will be available throughout the maintenance window, with searches and IEDL linking working as expected. However, OpenURL based links from 360 Link will experience unavailability and intermittency during the periods highlighted above. You can monitor the status at http://status.exlibrisgroup.com