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Outage for DatabasesResolved


Began: 2019-02-18 1:50 PM Resolved: 2019-02-20 2:34 PM
Created On:2019-02-18 1:50 PM
Last Updated: 2019-02-20 2:34 PM
[2019-02-18 1:50 PM]-Marcia Lee

ProQuest Sanborn Maps database is currently experiencing issues with platform functionality. ProQuest's Development Team is working on fixing these issues, but do not have an ETA for resolution. We will update this posting as we receive information from ProQuest.

[2019-02-20 2:34 PM]-Marcia Lee

ProQuest has confirmed that issues have been resolved, the Sanborn Maps database is back up and working as it should.

Update for Catalog


Created On: 2019-02-14 3:59 PM
By: Sara Simon

February Serial Solutions MARC Records 02/14/2019: We added 1033 new serial solutions journal Marc records today. We now have 91,057, total in our collection. ​

Update for Homepage


Created On: 2019-02-11 5:15 PM
By: Sara Simon

Safari Technical eBooks has updated their platform. Users are now required to login with their GVSU email. This resource is not proxied due to set up requirements. Patrons may access the app using the email account they create. The old Safari will be unavailable starting Feb 14th. Please address questions with the information above.

Maintenance for DatabasesResolved


Began: 2019-02-08 12:00 AM Resolved: 2019-02-09 12:00 AM
Created On:2019-02-06 2:01 PM
Last Updated: 2019-02-06 2:01 PM
[2019-02-08 12:00 AM]-Patrick Roth

ProQuest will be doing some scheduled maintenance starting at 5:00pm on Friday, February 8. The downtime is expected to last approximately 24 hours. During this time some of the ProQuest public facing systems will be down. This includes the E-Journals page, 360 Link (link resolver), and Ulrich's. If a user attempts to access these systems or they try to access an article in a ProQuest database from another databases using the yellow GetIt@GVSU button they may get the following error message:

Service Temporarily Unavailable Due to Scheduled Maintenance We're sorry, but this service is temporarily unavailable while we perform scheduled maintenance. Please check back shortly. Do not contact your network administrator: they are aware maintenance is being performed.

Many staff systems will also be down at this time, including Intota, 360 Resource Manager, and Client Center. If you have any questions about this please let me know.

Maintenance for SummonResolved


Began: 2019-02-08 12:00 AM Resolved: 2019-02-09 12:00 AM
Created On:2019-02-06 2:00 PM
Last Updated: 2019-02-06 2:00 PM
[2019-02-08 12:00 AM]-Patrick Roth

ProQuest will be doing some scheduled maintenance starting at 5:00pm on Friday, February 8. The downtime is expected to last approximately 24 hours. During this time some of the ProQuest public facing systems will be down. This includes the E-Journals page, 360 Link (link resolver), and Ulrich's. If a user attempts to access these systems or they try to access an article in a ProQuest database from another databases using the yellow GetIt@GVSU button they may get the following error message:

Service Temporarily Unavailable Due to Scheduled Maintenance We're sorry, but this service is temporarily unavailable while we perform scheduled maintenance. Please check back shortly. Do not contact your network administrator: they are aware maintenance is being performed.

Many staff systems will also be down at this time, including Intota, 360 Resource Manager, and Client Center. If you have any questions about this please let me know.

Update for Catalog


Created On: 2019-02-04 2:59 PM
By: Marcia Lee

We added 263 and removed 681 Films on Demand MARC records today.

Update for Catalog


Created On: 2019-02-04 2:15 PM
By: Marcia Lee

We added 1 and removed 640 Ebook Central MARC records today.

Update for Catalog


Created On: 2019-01-24 2:27 PM
By: Marcia Lee

We added 1,701 Naxos Music Library, 688 Naxos Jazz, and 628 Naxos World MARC records today.

Outage for DatabasesResolved


Began: 2019-01-23 2:28 PM Resolved: 2019-01-24 1:57 PM
Created On:2019-01-23 2:28 PM
Last Updated: 2019-01-24 1:57 PM
[2019-01-23 2:28 PM]-Marcia Lee

Anatomy.TV is currently experiencing access issues, the Primal Pictures IT team is currently working to resolve these problems. Until they are resolved GVSU users will be unable to access content. We will update this posting as we receive communication from Primal Pictures.

[2019-01-24 1:57 PM]-Marcia Lee

The access issues have been resolved for Anatomy.TV.

Update for Catalog


Created On: 2019-01-24 9:39 AM
By: Marcia Lee

We added 4 Cambridge Histories MARC records today.

Update for Catalog


Created On: 2019-01-24 9:35 AM
By: Marcia Lee

We added 9 AccessPhysiotherapy MARC records today.

Update for Catalog


Created On: 2019-01-24 9:17 AM
By: Marcia Lee

We added 23 and removed 1 Credo Reference MARC record today.

Update for Catalog


Created On: 2019-01-24 9:00 AM
By: Marcia Lee

We added 627 Academic Video Online: Premium MARC records today.

Update for Catalog


Created On: 2019-01-23 2:12 PM
By: Marcia Lee

We removed 6 and added 5,671 Springer e-book MARC records today.

Outage for DatabasesResolved


Began: 2019-01-14 11:38 AM Resolved: 2019-01-14 4:36 PM
Created On:2019-01-14 11:38 AM
Last Updated: 2019-01-14 4:36 PM
[2019-01-14 11:38 AM]-Marcia Lee

Kantar Media has reported that the database, SRDS Media Planning Platform, is currently experiencing access issues and institutional users are improperly being asked to login. This issue includes GVSU's access to Caritas 360, as well. Kantar Media's IT and Products team is currently working on the issue and hope to have it resolved soon. We will update this post as we receive more information - thank you for your patience!

[2019-01-14 4:36 PM]-Marcia Lee

SRDS and Claritas 360 are back up and running properly.

Update for Catalog


Created On: 2019-01-10 1:43 PM
By: Marcia Lee

We added 193 Films on Demand MARC records today.

Update for Catalog


Created On: 2019-01-10 9:53 AM
By: Marcia Lee

We added 94 NBER MARC records today.

Update for Catalog


Created On: 2019-01-08 12:55 PM
By: Marcia Lee

We added 2,611 and removed 852 Ebook Central MARC records today.

Maintenance for DatabasesResolved


Began: 2019-01-19 7:00 PM Resolved: 2019-01-20 12:00 AM
Created On:2018-12-20 1:56 PM
Last Updated: 2018-12-20 1:56 PM
[2019-01-17 12:00 AM]-Sara Simon

On Sat Jan 19th (01/19 10p-8am 01/20), ProQuest will perform maintenance that will result in downtime for eBook Central ebooks and ProQuest databases. Please alert your faculty and students to this interruption in service.

Update for Databases


Created On: 2018-12-15 12:00 AM
By: Marcia Lee

As of December 15th, 2018 the GVSU Library's access to the streaming video service Kanopy has moved to a mediated format. For more information about this change please go to: https://www.gvsu.edu/library/update-on-kanopy-streaming-video-67.htm. Any questions about this can be directed to erms@gvsu.edu.

Update for Catalog


Created On: 2018-12-14 1:26 PM
By: Marcia Lee

We added 241 Safari e-book MARC records today.

Update for Catalog


Created On: 2018-12-13 8:18 PM
By: Sara Simon

Dec Serial Solutions MARC Records 12/13/2018: We added 157 new serial solutions journal Marc records today. We now have 90,136 total in our collection. ​

Update for Catalog


Created On: 2018-12-05 11:47 AM
By: Marcia Lee

We added 116 NBER MARC records today.

Update for Catalog


Created On: 2018-12-05 11:41 AM
By: Marcia Lee

We added 656 Films on Demand MARC records today.

Update for Catalog


Created On: 2018-11-12 2:17 PM
By: Marcia Lee

We added 6,192 Springer e-book MARC records today.

Update for Catalog


Created On: 2018-11-12 1:24 PM
By: Marcia Lee

We added 170 Safari e-book MARC records today.

Update for Catalog


Created On: 2018-11-12 1:10 PM
By: Marcia Lee

We added 90 NBER MARC records today.

Update for Catalog


Created On: 2018-11-12 12:49 PM
By: Marcia Lee

We added 6 Credo MARC records today.

Update for Catalog


Created On: 2018-11-12 12:43 PM
By: Marcia Lee

We added 590 Alexander Street Press, Academic Video Online: Premium MARC records today.

Update for Catalog


Created On: 2018-11-01 4:17 PM
By: Marcia Lee

We added 313 and removed 10 Naxos Music Library - Jazz MARC records today.

Update for Catalog


Created On: 2018-11-01 4:16 PM
By: Marcia Lee

We added 350 and removed 7 Naxos Music Library - World MARC records today.

Update for Catalog


Created On: 2018-11-01 4:16 PM
By: Marcia Lee

We added 2,321 and deleted 215 Naxos Music Library MARC records today.

Minor Issue for DatabasesResolved


Began: 2018-11-01 1:42 PM Resolved: 2018-11-01 3:03 PM
Created On:2018-11-01 1:42 PM
Last Updated: 2018-11-01 3:03 PM
[2018-11-01 1:42 PM]-Marcia Lee

EBSCO has sent notification that "intermittent authentication problems" have been reported for their platforms. Their notification states: "EBSCO Customer Support has received reports of an issue with customers receiving an error code 103 when attempting to log in to EBSCO. Our engineering teams are currently investigating the issue and we will update this page when more information is available. " We will update this posting as more information is received.

[2018-11-01 3:03 PM]-Marcia Lee

Incident resolved notification from EBSCO: "The issues customers reported with authentication to EBSCO products are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience."

Minor Issue for CatalogUnresolved


Began: 2018-10-26 2:21 PM
Created On:2018-10-26 2:21 PM
Last Updated: 2018-10-26 2:21 PM
[2018-10-26 2:21 PM]-Patrick Roth

All searches in the library catalog that begin with the letters les, le, l', the, der, a, and an are not working unless those are only contained within a beginning article. For example a search for The History of John Gregg will work just fine, but any search for a book that begins with a word like Theater will not work. This was a recent change by III that we are looking to remedy. It has been reported.

Minor Issue for CatalogUnresolved


Began: 2018-10-26 2:21 PM
Created On:2018-10-26 2:21 PM
Last Updated: 2018-10-26 2:21 PM
[2018-10-26 2:21 PM]-Patrick Roth

All searches in the library catalog that begin with the letters les, le, l', the, der, a, and an are not working unless those are only contained within a beginning article. For example a search for The History of John Gregg will work just fine, but any search for a book that begins with a word like Theater will not work. This was a recent change by III that we are looking to remedy. It has been reported.

Maintenance for DatabasesResolved


Began: 2018-10-27 12:00 PM Resolved: 2018-10-27 1:30 PM
Created On:2018-10-26 10:23 AM
Last Updated: 2018-10-26 10:23 AM
[2018-10-02 12:00 PM]-Marcia Lee

Product Maintenance Notification from ProQuest: " To maintain the currency and security of ProQuest ebook platforms, Ebook Central, PubCentral, and LibCentral will be unavailable for approximately 90 minutes beginning Saturday, October 27, 2018 at 12 p.m., running through 1:30 p.m."

Outage for DatabasesResolved


Began: 2018-10-10 8:36 AM Resolved: 2018-10-15 9:40 AM
Created On:2018-10-10 8:36 AM
Last Updated: 2018-10-15 9:40 AM
[2018-10-10 8:36 AM]-Marcia Lee

Infobase has reported the following issues, which includes GVSU's access to Films on Demand - "Infobase sites are currently down. Our Technical Specialists are working to resolve this issue and restore your service as quickly as possible. We sincerely apologize for any inconvenience that this may have caused you and thank you for your patience and understanding." This posting will be updated as more information is received from Infobase.

[2018-10-10 2:34 PM]-Marcia Lee

Service Advisory from Infobase @ 2:34pm on 10/10/2018: "Our Technical Specialists are working diligently to resolve any remaining Infobase site access or performance issues as quickly as possible. Thank you for your patience throughout our efforts to restore full service. We will make each site available as soon as it is ready and improve functionality continuously, so please check back throughout the day. We sincerely apologize for any inconvenience that this may have caused."

[2018-10-11 2:12 PM]-Marcia Lee

Films on Demand is back up and running, but may load at a slower rate. Infobase reported that their team is still working to restore their resources and sites to full capacity. Everything should be running at normal speeds by Monday, October 15th.

[2018-10-15 9:40 AM]-Marcia Lee

Films on Demand is back up and running with normal load times.

Update for Catalog


Created On: 2018-10-09 4:04 PM
By: Sara Simon

October Serial Solutions MARC Records 10/09/2018: We added 7598 new serial solutions journal Marc records today. We now have 89,925 total in our collection. ​

Update for Catalog


Created On: 2018-10-09 9:54 AM
By: Marcia Lee

We added 570 and deleted 2 Springer e-book MARC records today.

Update for Homepage


Created On: 2018-10-09 9:34 AM
By: Marcia Lee

We added 114 and deleted 52 Safari MARC records today.

Update for Catalog


Created On: 2018-10-09 9:13 AM
By: Marcia Lee

We added 3 Oxford Reference MARC records today.

Update for Catalog


Created On: 2018-10-09 9:02 AM
By: Marcia Lee

We added 6 and deleted 2 Credo e-book MARC records today.

Update for Catalog


Created On: 2018-10-09 9:01 AM
By: Marcia Lee

We added 285 Films on Demand MARC records today.

Update for Catalog


Created On: 2018-10-09 9:00 AM
By: Marcia Lee

We added 1,281 ASP Academic Video Online MARC records today.

Outage for DatabasesResolved


Began: 2018-10-02 1:38 PM Resolved: 2018-10-02 3:45 PM
Created On:2018-10-02 1:38 PM
Last Updated: 2018-10-02 3:45 PM
[2018-10-02 1:38 PM]-Marcia Lee

ProQuest Support has reported platform-wide issues for Alexander Street Press resources, including Academic Videos Online (AVON). Their development team is working towards a resolution and hope to fully resolve the issues within the next hour. We will update this posting as we are notified of any changes in the current status.

[2018-10-02 3:45 PM]-Marcia Lee

ASP resources are back up and running.

Update for Catalog


Created On: 2018-10-01 12:56 PM
By: Marcia Lee

We added 125 NBER MARC records today.

Update for Catalog


Created On: 2018-10-01 12:56 PM
By: Marcia Lee

We added 3,183 Ebook Central MARC records today.

Update for Catalog


Created On: 2018-09-27 10:10 AM
By: Marcia Lee

We added 4,654 Naxos Music Library - World MARC records today.

Update for Catalog


Created On: 2018-09-24 11:30 AM
By: Marcia Lee

We added 285 Films on Demand MARC records today.

Maintenance for DatabasesResolved


Began: 2018-09-20 12:08 PM Resolved: 2018-09-21 12:00 AM
Created On:2018-09-20 12:08 PM
Last Updated: 2018-09-20 12:08 PM
[2018-09-20 12:08 PM]-Sara Simon

IEEE will be undergoing schedule maintenance Friday Sept. 21st between 2:30p - 4:30pm. The site may be unavailable for periods during this time.

Outage for CatalogResolved


Began: 2018-09-17 9:11 AM Resolved: 2018-09-17 11:22 AM
Created On:2018-09-17 9:11 AM
Last Updated: 2018-09-17 11:22 AM
[2018-09-17 9:11 AM]-Patrick Roth

The library catalog is down. The error we are receiving is Proxy Error The proxy server could not handle the request GET /. Reason: Error during SSL Handshake with remote server

I've submitted a ticket to III and will update when the issue is resolved.

[2018-09-17 11:22 AM]-Patrick Roth

III updated an SSL setting and it's now working.

[2018-09-17 11:22 AM]-Patrick Roth

III updated an SSL setting and it's now working.

[2018-09-17 11:22 AM]-Patrick Roth

III updated an SSL setting and it's now working.

Update for Catalog


Created On: 2018-09-12 4:32 PM
By: Sara Simon

Sept Serial Solutions MARC Records 09/12/2018: We added 585 new serial solutions journal Marc records today. We now have 87,777 total in our collection. ​

Update for Catalog


Created On: 2018-09-11 10:53 AM
By: Marcia Lee

We added 3,993 Springer e-book MARC records today.

Update for Catalog


Created On: 2018-09-11 9:44 AM
By: Marcia Lee

We added 141 and deleted 2 Safari MARC records today.

Update for Catalog


Created On: 2018-09-11 9:31 AM
By: Marcia Lee

We added 14 Kanopy MARC records today.

Update for Catalog


Created On: 2018-09-11 9:21 AM
By: Marcia Lee

We added 6 Credo MARC records today.

Update for Catalog


Created On: 2018-09-11 9:18 AM
By: Marcia Lee

We added 621 Alexander Street Press Academic Video Online: Premium MARC records today.

Update for Catalog


Created On: 2018-09-10 4:06 PM
By: Marcia Lee

We added 201 Films on Demand MARC records today.

Update for Catalog


Created On: 2018-08-29 10:36 AM
By: Marcia Lee

We deleted 21 Ebook Central MARC records today.

Update for Catalog


Created On: 2018-08-23 9:58 AM
By: Marcia Lee

We deleted 1,157 Naxos Music Library MARC records, and 48 Naxos Jazz MARC records.

Update for Catalog


Created On: 2018-08-20 1:51 PM
By: Marcia Lee

We added 7 Kanopy MARC records today.

Outage for ASRSResolved


Began: 2018-08-20 8:08 AM Resolved: 2018-08-20 11:22 AM
Created On:2018-08-20 8:08 AM
Last Updated: 2018-08-20 11:22 AM
[2018-08-20 8:08 AM]-Mary Morgan

ASRS workstations are offline due to an upgrade that occurred over the weekend on the engineering servers. I am working on getting connections re-established as soon as possible.

[2018-08-20 11:22 AM]-Mary Morgan

All set. Desktops all refreshed and workstations running at all locations

Update for Catalog


Created On: 2018-08-17 2:55 PM
By: Marcia Lee

We added 243 Films On Demand MARC records today.

Update for Catalog


Created On: 2018-08-13 12:11 PM
By: Marcia Lee

We added 253 and deleted 48 Naxos Music Library - Jazz MARC records today.

Outage for ASRSResolved


Began: 2018-08-13 8:36 AM Resolved: 2018-08-13 10:12 AM
Created On:2018-08-13 8:36 AM
Last Updated: 2018-08-13 10:12 AM
[2018-08-13 8:36 AM]-Mary Morgan

All connection to ASRS server is down.

[2018-08-13 10:12 AM]-Mary Morgan

Network issues that started on Sunday August 12 caused communication problems between the server (StagingDirector) and the systems - cranes, workstations, printers. Systems are now back online.

Update for Catalog


Created On: 2018-08-13 10:02 AM
By: Marcia Lee

We added 1,777 Naxos Music Library MARC records today.

Minor Issue for DatabasesResolved


Began: 2018-08-09 4:22 PM Resolved: 2018-08-10 8:01 AM
Created On:2018-08-09 4:22 PM
Last Updated: 2018-08-10 8:01 AM
[2018-08-09 4:22 PM]-Marcia Lee

Taylor & Francis has reported having technical difficulties today, their support team is working to investigate and fix the issue. No ETA has been given, but we will update this status once we receive notification all has been resolved.

[2018-08-10 8:01 AM]-Marcia Lee

Taylor & Francis platform is back up and running.

Update for Catalog


Created On: 2018-08-09 2:11 PM
By: Marcia Lee

We added 232 Springer e-book MARC records today.

Update for Catalog


Created On: 2018-08-09 2:10 PM
By: Sara Simon

July Serial Solutions MARC Records 08/09/2018: We added 568 new serial solutions journal Marc records today. We now have 87,688 total in our collection. ​

Update for Catalog


Created On: 2018-08-09 1:53 PM
By: Marcia Lee

We added 262 ACLS Humanities E-book MARC records today.

Update for Catalog


Created On: 2018-08-09 8:57 AM
By: Marcia Lee

We added 121 and deleted 1 Safari e-book MARC records today.

Update for Catalog


Created On: 2018-08-09 8:43 AM
By: Marcia Lee

We added 3 new Oxford Reference MARC records today.

Update for Catalog


Created On: 2018-08-03 9:22 AM
By: Marcia Lee

We added 14 Kanopy MARC records today.

Update for Catalog


Created On: 2018-08-02 12:37 PM
By: Marcia Lee

We added 89 NBER MARC records today.

Update for Catalog


Created On: 2018-08-01 4:26 PM
By: Marcia Lee

We added 10 Credo e-book MARC records today.

Update for Catalog


Created On: 2018-07-30 10:56 AM
By: Marcia Lee

We deleted 10 Ebook Central MARC records today.

Update for Catalog


Created On: 2018-07-30 10:55 AM
By: Marcia Lee

We added 228 new Films on Demand MARC records.

Update for Catalog


Created On: 2018-07-26 9:11 AM
By: Marcia Lee

We deleted 1,062 Kanopy MARC records today.

Update for Catalog


Created On: 2018-07-25 12:11 PM
By: Marcia Lee

We added 517 new and deleted 1 Springer e-book MARC records today.

Update for Catalog


Created On: 2018-07-25 10:41 AM
By: Marcia Lee

We added 4 new Cambridge Companions Online MARC records today.

Update for Catalog


Created On: 2018-07-16 12:37 PM
By: Marcia Lee

We added 203 and deleted 384 Films on Demand MARC records today.

Update for Course Reserve


Created On: 2018-07-16 12:00 AM
By: Mary Morgan

Course Reserves offline during server upgrade. Upgrade starts around 8 am and should be completed by noon the same day.

Update for Catalog


Created On: 2018-07-09 10:15 AM
By: Sara Simon

July Serial Solutions MARC Records 07/09/2018: We added 398 new serial solutions journal Marc records today. We now have 87,347 total in our collection. ​

Update for Catalog


Created On: 2018-07-06 2:25 PM
By: Marcia Lee

We added 13 new Docuseek2 MARC records today.

Update for Catalog


Created On: 2018-07-06 10:25 AM
By: Marcia Lee

We added 204 new Safari MARC records today.

Update for Catalog


Created On: 2018-07-06 9:23 AM
By: Marcia Lee

We added 1 new Oxford Reference MARC record today.

Update for Catalog


Created On: 2018-07-06 9:09 AM
By: Marcia Lee

We added 5 new Credo Reference MARC records today.

Update for Catalog


Created On: 2018-07-06 9:03 AM
By: Marcia Lee

We added 402 new ASP Academic Video Online: Premium MARC records today.

Update for Catalog


Created On: 2018-07-02 9:52 AM
By: Marcia Lee

We added 102 new NBER MARC records today.

Update for Catalog


Created On: 2018-07-02 9:28 AM
By: Marcia Lee

We added 3 new Kanopy MARC records today.

Update for Catalog


Created On: 2018-07-02 9:12 AM
By: Marcia Lee

We added 1,814 and deleted 2,578 Ebook Central MARC records today.

Update for Catalog


Created On: 2018-06-25 9:30 AM
By: Marcia Lee

We added 517 new and deleted 1 Springer e-book MARC records, today.

Update for Catalog


Created On: 2018-06-25 9:15 AM
By: Marcia Lee

We added 322 new Films On Demand MARC records today.

Update for Catalog


Created On: 2018-06-20 8:43 AM
By: Marcia Lee

We added 59 new MARC records for the Oxford Scholarly Editions: Latin Prose collection, today.

Minor Issue for SummonResolved


Began: 2018-06-11 10:07 AM Resolved: 2018-06-19 9:57 AM
Created On:2018-06-11 10:07 AM
Last Updated: 2018-06-19 9:57 AM
[2018-06-11 10:07 AM]-Matthew Reidsma

The Real Time Availability feature (which shows book availability from the catalog) is timing out right now. This same thing happened a few weeks ago, and it was resolved quickly. We're put in a new ticket with Ex Libris: #00564686.

[2018-06-19 9:57 AM]-Matthew Reidsma

RTA has been working for the past day or so. Ex Libris hasn't closed the ticket officially, but we should have access to book availability in Summon now.

Update for Catalog


Created On: 2018-06-14 12:53 PM
By: Sara Simon

June Serial Solutions MARC Records 06/14/2018: We added 1541 new serial solutions journal Marc records today. We now have 87,137 total in our collection. ​

Update for Catalog


Created On: 2018-06-08 11:09 AM
By: Marcia Lee

We added 128 and deleted 2 Safari MARC records today.

Update for Catalog


Created On: 2018-06-08 11:00 AM
By: Marcia Lee

We added 3 new Oxford Reference MARC records today.

Update for Catalog


Created On: 2018-06-08 10:51 AM
By: Marcia Lee

We added 4 new Credo MARC records today.

Update for Catalog


Created On: 2018-06-08 10:45 AM
By: Marcia Lee

We added 808 new Academic Video Online: Premium MARC records today.

Update for Catalog


Created On: 2018-06-06 8:20 AM
By: Marcia Lee

We added 608 new Films On Demand MARC records today.

Update for Catalog


Created On: 2018-06-01 8:46 AM
By: Marcia Lee

We added 91 new NBER MARC records today.

Update for Catalog


Created On: 2018-05-29 1:03 PM
By: Marcia Lee

We added 4,435 new Springer e-book MARC records today.

Update for Catalog


Created On: 2018-05-25 8:47 AM
By: Marcia Lee

We added 56 new Springer e-book MARC records today.

Update for Catalog


Created On: 2018-05-23 8:29 AM
By: Marcia Lee

We added 343 new Films on Demand MARC records today.

Outage for DatabasesResolved


Began: 2018-05-22 1:20 PM Resolved: 2018-05-23 8:12 AM
Created On:2018-05-22 1:20 PM
Last Updated: 2018-05-23 8:12 AM
[2018-05-22 1:20 PM]-Marcia Lee

S & P Global (formerly Standard & Poor) has reported a known issue with access for their Net Advantage database. Their support team hopes to have the issue resolved by early Wednesday, May 23rd. This post will be updated when access has been restored.

[2018-05-23 8:12 AM]-Marcia Lee

Net Advantage is back up and running properly.

Update for Catalog


Created On: 2018-05-22 4:45 PM
By: Marcia Lee

We added 541 MARC records for our Archives of Human Sexuality and Gender: LGBTQ History and Culture Since 1940, Part II collection.

Update for Catalog


Created On: 2018-05-15 1:36 PM
By: Sara Simon

May Serial Solutions MARC Records 05/15/2018: We added 5223 new serial solutions journal Marc records today. We now have 90,0044 total in our collection. ​

Maintenance for DatabasesResolved


Began: 2018-05-15 12:00 AM Resolved: 2018-05-16 12:00 AM
Created On:2018-05-11 10:27 AM
Last Updated: 2018-05-11 10:27 AM
[2018-05-15 12:00 AM]-Sara Simon

Taylor & Francis will be undergoing maintenance on May 15th. Access will still be available but purchasing will be down. This may affect ILL services.

Maintenance for DatabasesResolved


Began: 2018-05-22 12:00 AM Resolved: 2018-05-24 12:00 AM
Created On:2018-05-10 10:09 AM
Last Updated: 2018-05-10 10:09 AM
[2018-05-22 12:00 AM]-Sara Simon

EBSCO will be undergoing maintenance from 9am-3pm on the 23rd of May. Interruptions and slowness may be experience by users during this time.

Update for Catalog


Created On: 2018-05-09 10:21 AM
By: Marcia Lee

We added 275 and deleted 3 Safari MARC records today.

Update for Catalog


Created On: 2018-05-08 12:02 PM
By: Marcia Lee

We added 7 new AccessPhysiotherapy MARC records today.

Update for Catalog


Created On: 2018-05-08 9:06 AM
By: Marcia Lee

We added 2,339 new Kanopy MARC records today.

Update for Catalog


Created On: 2018-05-07 10:41 AM
By: Marcia Lee

We added 103 Springer ebook MARC records today.

Update for Catalog


Created On: 2018-05-07 10:08 AM
By: Marcia Lee

We added 1 and deleted 473 Kanopy MARC records today.

Update for Catalog


Created On: 2018-05-07 9:06 AM
By: Marcia Lee

We added 247 new Films on Demand MARC records today.

Minor Issue for SummonResolved


Began: 2018-05-02 12:51 PM Resolved: 2018-05-03 9:41 AM
Created On:2018-05-02 12:51 PM
Last Updated: 2018-05-03 9:41 AM
[2018-05-02 12:51 PM]-Mary Morgan

Summon FTP server is not accepting connection. Until this is resolved our holdings will not be updated. No new items will appear, withdrawn items will appear, and statuses will not be updated. Vendor has reported that this is affecting all customers.

[2018-05-03 9:41 AM]-Mary Morgan

Summon FTP server is back online.

Update for Catalog


Created On: 2018-05-02 1:15 PM
By: Marcia Lee

We added 18 new Kanopy MARC records today.

Update for Catalog


Created On: 2018-05-01 9:11 AM
By: Marcia Lee

We added 92 new NBER MARC records today.

Update for Catalog


Created On: 2018-04-30 11:55 AM
By: Marcia Lee

We added 18 and deleted 18 Ebook Central MARC records today.

Minor Issue for HomepageResolved


Began: 2018-04-30 10:01 AM Resolved: 2018-04-30 10:30 AM
Created On:2018-04-30 10:01 AM
Last Updated: 2018-04-30 10:30 AM
[2018-04-30 10:01 AM]-Matthew Reidsma

The Web Team put in a manual fix for our hours page to make Exam Cram hours readable, but they forgot to remove it. The hours page currently is showing last week's hours. I put in a ticket and hopefully it will be resolved shortly. (The homepage hours are correct.)

[2018-04-30 10:30 AM]-Matthew Reidsma

The Web Team has updated the page and removed the Exam Cram fix. Hours are now displaying normally.

Outage for Ensemble VideoResolved


Began: 2018-03-05 10:01 AM Resolved: 2018-04-30 10:25 AM
Created On:2018-03-05 10:01 AM
Last Updated: 2018-04-30 10:25 AM
[2018-03-05 10:01 AM]-Matthew Reidsma

Streaming videos are not working on campus. We are investigating the problem, and are in touch with IT. We'll update as we know more.

[2018-04-30 10:25 AM]-Mary Morgan

Videos were being double-secured which caused conflicts. This issue has been resolved. Ensemble Video will be discontinued the end of June 2018. Panopto is being phased in now. All library content has been added to Panopto and library catalog links being switched over.

Update for Homepage


Created On: 2018-04-30 10:16 AM
By: Matthew Reidsma

Jenna, Jason, Dawn, Erin, and Samantha have all been updated in the staff directory with new locations and titles (if applicable). I've also updated various web pages that had their names on them, and I searched LibGuides but I may have missed something. Let me know if anything else needs to be updated.

Update for Databases


Created On: 2018-04-29 8:00 AM
By: Mary Morgan

EZproxy will be upgraded to the latest version Monday, April 29 starting at 8 am. Access on and off campus to library resources will be down for about 15 minutes during that time. EZproxy is the server that authenticates users to library resources. Since all links go through this server to determine is user is on campus or off, with the server down the links will not work.

Update for Catalog


Created On: 2018-04-24 3:21 PM
By: Marcia Lee

We added 1,902 and deleted 159 Naxos Music Library MARC records today.

Update for Catalog


Created On: 2018-04-24 11:49 AM
By: Marcia Lee

We added 335 and deleted 422 Naxos Music Library - Jazz MARC records today.

Update for Catalog


Created On: 2018-04-24 8:13 AM
By: Marcia Lee

We added 3 new Cambridge Companion Online MARC records today.

Update for Catalog


Created On: 2018-04-23 8:11 AM
By: Marcia Lee

We added 297 Films on Demand MARC records today.

Update for Catalog


Created On: 2018-04-19 11:11 AM
By: Marcia Lee

We added 2 new Oxford Scholarship Online MARC records today.

Maintenance for DatabasesResolved


Began: 2018-04-21 10:00 PM Resolved: 2018-04-22 3:00 AM
Created On:2018-04-19 10:47 AM
Last Updated: 2018-04-19 10:47 AM
[2018-04-21 10:00 PM]-Marcia Lee

Message received from ProQuest: "To maintain the currency and security of ProQuest ebook platforms, Ebook Central and LibCentral will be unavailable for approximately five hours beginning Saturday, April 21, 2018 at 10 p.m. Eastern Daylight Time."

Update for Catalog


Created On: 2018-04-16 8:41 AM
By: Marcia Lee

We added 17 new Kanopy MARC records today.

Update for Catalog


Created On: 2018-04-10 12:16 PM
By: Marcia Lee

We added 60 and deleted 1 Springer MARC records today.

Update for Catalog


Created On: 2018-04-10 9:18 AM
By: Marcia Lee

We added 179 new Safari MARC records today.

Update for Catalog


Created On: 2018-04-10 8:44 AM
By: Marcia Lee

We added 17 new Kanopy MARC records today.

Update for Catalog


Created On: 2018-04-10 8:24 AM
By: Marcia Lee

We added 773 new Films On Demand MARC records today.

Update for Catalog


Created On: 2018-04-09 4:07 PM
By: Marcia Lee

We added 6 new Credo MARC records today.

Update for Catalog


Created On: 2018-04-09 3:55 PM
By: Marcia Lee

We added 533 new Academic Video Online: Premium MARC records today.

Update for Catalog


Created On: 2018-04-09 2:26 PM
By: Sara Simon

April Serial Solutions MARC Records 04/09/2018: We added 192 new serial solutions journal Marc records today. We now have 88,904 total in our collection. ​

Update for Catalog


Created On: 2018-04-04 12:22 PM
By: Marcia Lee

We added 17 new Kanopy MARC records today.

Update for Catalog


Created On: 2018-04-03 1:43 PM
By: Marcia Lee

We added 46 new Kanopy MARC records today.

Update for Catalog


Created On: 2018-04-03 10:56 AM
By: Marcia Lee

We added 5 new Oxford Reference Online: Premium MARC records today.

Update for Catalog


Created On: 2018-04-03 10:49 AM
By: Marcia Lee

We added 111 new NBER MARC records today.

Update for Catalog


Created On: 2018-04-03 10:11 AM
By: Marcia Lee

We added 1,661 and deleted 589 Ebook Central MARC records today.

Outage for DatabasesResolved


Began: 2018-03-31 12:00 AM Resolved: 2018-04-03 9:34 AM
Created On:2018-04-03 9:31 AM
Last Updated: 2018-04-03 9:34 AM
[2018-03-31 12:00 AM]-Sara Simon

Westlaw is failing to load. When users click on the resource it tries to load but never manages to complete. Report will be sent to westlaw for resolution. Will update when resolved

[2018-04-03 9:34 AM]-Sara Simon

Access is restored. Proxy is updated and off campus access should no longer be affected.

Outage for DatabasesResolved


Began: 2018-03-22 9:26 AM Resolved: 2018-03-26 7:51 AM
Created On:2018-03-22 9:26 AM
Last Updated: 2018-03-26 7:51 AM
[2018-03-22 9:26 AM]-Sara Simon

Black Studies Center is currently taking a long time to load searches and then failing with an error message. We have contacted Proquest regarding the issue and hope to have a resolution soon.

[2018-03-26 7:51 AM]-Sara Simon

Proquest has resolved this issue

[2018-03-26 7:51 AM]-Sara Simon

tested off campus works

Minor Issue for DatabasesResolved


Began: 2018-03-20 12:10 PM Resolved: 2018-03-21 4:04 PM
Created On:2018-03-20 12:10 PM
Last Updated: 2018-03-21 4:04 PM
[2018-03-20 12:10 PM]-Marcia Lee

JSTOR has posted the following message on their platform: "We're sorry, we're intermittently experiencing problems affecting a number of functions across the site. We apologize for the inconvenience, and appreciate your patience."

We will update this status when JSTOR has confirmed the problems have been resolved.

[2018-03-21 4:04 PM]-Marcia Lee

The issues JSTOR was experiencing yesterday have been resolved.

Update for Catalog


Created On: 2018-03-21 12:41 PM
By: Marcia Lee

We added 4 new Oxford Scholarship Online MARC records today.

Update for Catalog


Created On: 2018-03-20 10:49 AM
By: Marcia Lee

We added 2 new Gale Virtual Reference Library MARC records today.

Update for Catalog


Created On: 2018-03-20 8:40 AM
By: Marcia Lee

We added 49 new Springer e-book MARC records today.

Update for Catalog


Created On: 2018-03-20 8:17 AM
By: Marcia Lee

We added 22 new Docuseek2 MARC records today.

Maintenance for DatabasesResolved


Began: 2018-03-16 4:57 PM Resolved: 2018-03-25 12:00 AM
Created On:2018-03-16 4:57 PM
Last Updated: 2018-03-16 4:57 PM
[2018-03-16 4:57 PM]-Sara Simon

Ulrichsweb will have approximately 2hrs of downtime for maintenance on March 23 starting at 4pm.

Update for Catalog


Created On: 2018-03-09 3:18 PM
By: Sara Simon

March Serial Solutions MARC Records 03/09/2018: We added 595 new serial solutions journal Marc records today. We now have 88,766 total in our collection. ​

Update for Catalog


Created On: 2018-03-08 9:39 AM
By: Marcia Lee

We added 133 new Safari e-book MARC records, and deleted 17 today.

Update for Catalog


Created On: 2018-03-08 8:54 AM
By: Marcia Lee

We added 22 new Kanopy MARC records today.

Update for Catalog


Created On: 2018-03-08 8:35 AM
By: Marcia Lee

We added 7 new Credo MARC records today.

Update for Catalog


Created On: 2018-03-08 8:22 AM
By: Marcia Lee

We added 1,225 new ASP Academic Video Online MARC records, and deleted 4 today.

Update for Catalog


Created On: 2018-03-06 12:49 PM
By: Marcia Lee

We added 1 new Gale Virtual Reference Library MARC record today.

Update for Homepage


Created On: 2018-03-02 9:30 AM
By: Marcia Lee

We added 91 new NBER MARC records on 03/01/2018.

Update for Catalog


Created On: 2018-03-02 9:29 AM
By: Marcia Lee

We deleted 805 & added 5 new Ebook Central MARC records today.

Update for Catalog


Created On: 2018-02-28 11:58 AM
By: Marcia Lee

We added 4,834 new Springer ebook MARC records today.

Feature Request for Chat & KnowledgebaseUnresolved


Began: 2018-02-27 2:39 PM
Created On:2018-02-27 2:39 PM
Last Updated: 2018-02-27 2:39 PM
[2018-02-27 2:39 PM]-Matthew Reidsma

Springshare has changed the way they calculate patron wait times for chat. From Springshare:

Yes, we did modify the way that wait time was calculated as part of our December 2017 release. Previously, the wait time was only being calculated if a chat was not picked up at all, or once messages were exchanged. That prevented wait times from being calculated for chats where, for example, patrons left before any messages were exchanged. To avoid that, we now calculate wait time based upon when a staff member clicks the Answer button to claim the chat.

This means that we can no longer calculate the actual wait time for chats, since after accepting a chat the staff member must also type a message to the patron. We have asked them to add the ability to see time until a message was sent. They will discuss it with the LibAnswers team and get back to us.