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Minor Issue for Chat & Knowledgebase Unresolved

[9/25 @ 9:24 pm - Matthew]

Texts are taking a very long time to come through, nearly 4-5 minutes. Springshare has replicated the problem, and they are working on a fix.

This Minor Issue was reported on 9/25/17.

Outage for Subject & Course Guides Resolved

[9/25 @ 1:39 pm - Matthew]

The subject guides are currently unavailable. This was due to a DNS change, and campus IT is working to resolve the issue.

[2:10 pm - Matthew]

While we were troubleshooting, Springshare announced connectivity issues with the LibGuides service. Once they restore service, we will work to fix issues on our end.

[2:43 pm - Matthew]

Springshare is still working on the outage, but they don't have an ETA. If you're doing instruction soon and want to show a guide, you can log in to LibApps be show the guide in edit mode: https://gvsu.libapps.com

[3:59 pm - Matthew]

Subject Guides are back online!

This Outage was reported on 9/25/17 and resolved on 9/25/17.

Outage for Databases Resolved

[9/25 @ 1:38 pm - Matthew]

The database A-Z list is currently unavailable. This was due to a DNS change, and campus IT is working to resolve the issue.

[2:10 pm - Matthew]

While we were troubleshooting, Springshare announced connectivity issues with the LibGuides service. Once they restore service, we will work to fix issues on our end.

[4:00 pm - Matthew]

The Database A-Z list is back online!

This Outage was reported on 9/25/17 and resolved on 9/25/17.

Outage for Databases Resolved

[9/25 @ 11:15 am - Matthew]

We are currently experiencing a problem with the GVSU authentication server. Many connections are failing. And we are intermittently unable to connect to the status app for people to report the problem.

This affects

  • Status App
  • All databases off-campus access
  • ILLiad
  • Ares
  • Banner
  • GVSU systems
[12:01 pm - Matthew]

IT has resolved the network issues with the authentication server.

[12:01 pm - Matthew]

This Outage was reported on 9/25/17 and resolved on 9/25/17.

Update for Catalog Resolved

[9/25 @ 9:42 am - Marcia]

We added 25 new Docuseek MARC records today.

This Update happened on 9/25/17.

Update for Catalog Resolved

[9/19 @ 4:19 pm - Sara]

September Serial Solutions MARC Records 09/19/2017: We added 309 new serial solutions journal Marc records today. We now have 70,463 total in our collection. ​

This Update happened on 9/19/17.

Update for Catalog Resolved

[9/19 @ 10:43 am - Marcia]

We added 29 new Safari MARC records and deleted 1 Safari MARC record today.

This Update happened on 9/19/17.

Update for Catalog Resolved

[9/19 @ 9:42 am - Marcia]

We added 74 new NBER MARC records today.

This Update happened on 9/19/17.

Update for Catalog Resolved

[9/19 @ 9:31 am - Marcia]

We added 8 new Kanopy MARC records today.

This Update happened on 9/19/17.